Senior Account Manage

Company not disclosed

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Salary not specified
Posted
Part-time
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Job Description

Senior Account Manager 📍 Location: United Arab Emirates (UAE) 🏡 Work Arrangement: Hybrid / Remote (where applicable) 🕒 Employment Type: Full-time 🎯 Experience Level: Senior / Mid-Senior LevelAbout the Role We are looking for an experienced, commercially minded, and relationship-focused Senior Account Manager to manage key client relationships, drive account growth, and support long-term customer success in the UAE. The successful candidate will take ownership of strategic accounts, understand client business objectives, coordinate internal teams, identify growth opportunities, and ensure consistently high levels of customer satisfaction and service delivery.Key Responsibilities - Manage a portfolio of key and strategic customer accounts. - Build and maintain strong, long-term relationships with senior client stakeholders. - Act as a trusted point of contact for assigned accounts. - Develop account strategies aligned with customer objectives and company goals. - Understand client requirements, challenges, priorities, and business needs. - Identify opportunities for account growth, upselling, cross-selling, and retention. - Develop and execute account plans and customer-growth strategies. - Monitor account revenue, profitability, pipeline, and key performance indicators. - Maintain accurate sales forecasts and account information in CRM systems. - Conduct regular client meetings, business reviews, and account-planning sessions. - Prepare proposals, presentations, quotations, commercial documents, and account reports. - Lead contract-renewal and commercial discussions where required. - Coordinate with Sales, Operations, Finance, Product, Marketing, Customer Success, and other internal teams. - Ensure products and services are delivered according to agreed customer requirements. - Resolve complex customer issues and coordinate appropriate escalation when required. - Monitor customer satisfaction, service quality, and account health. - Develop customer-retention strategies and proactively manage account risks. - Gather customer feedback and communicate insights to internal stakeholders. - Monitor UAE, GCC, and relevant industry and competitor developments. - Identify new business opportunities within existing customer relationships. - Support strategic proposals, tenders, and business-development initiatives. - Work with Finance to monitor billing, payments, credit issues, and account-related matters. - Track account performance against commercial targets. - Prepare regular account-performance reports and recommendations for senior management. - Mentor junior Account Managers or Account Executives where required. - Maintain accurate and confidential customer and commercial information. - Perform other account-management duties assigned by management.What We're Looking For - Strong experience in account management, client relationship management, or B2B sales. - Excellent relationship-building and stakeholder-management skills. - Strong commercial awareness and business-development mindset. - Excellent negotiation and communication abilities. - Strong customer-service and problem-solving skills. - Ability to manage strategic accounts and complex customer requirements. - Strong understanding of sales pipelines, account planning, and revenue growth. - Good CRM, Excel, reporting, and presentation skills. - Ability to manage multiple accounts, priorities, and deadlines. - Strong analytical and business-planning abilities. - Proactive, accountable, and results-oriented attitude. - Strong written and verbal English communication skills. - Arabic language skills are an advantage. - UAE / GCC market experience is highly desirable.Qualifications & Experience - Bachelor's degree or equivalent qualification in Business Administration, Marketing, Sales, Commerce, Management, Communications, or a related field. - Typically 5+ years of experience in Account Management, Key Account Management, Sales, Customer Success, or Client Services. - Proven experience managing key or strategic accounts is preferred. - Demonstrated success in customer retention, revenue growth, upselling, cross-selling, or account development. - Experience managing B2B clients and senior stakeholders is an advantage. - UAE / GCC client-management experience is highly desirable. - Experience with CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, or similar is beneficial. - Strong experience preparing account plans, forecasts, business reviews, and commercial proposals. - Experience in contract renewals and commercial negotiations is an advantage. - Team-leadership or mentoring experience is beneficial.What We Offer - Senior Account Manager opportunity in the UAE - Hybrid / Remote working arrangement where applicable - Competitive compensation package - Supportive and professional working environment - Opportunity to manage strategic and high-value client accounts - Exposure to senior customers and commercial decision-making - Training and professional development opportunities - Opportunity to strengthen account strategy, negotiation, and business-development skills - Exposure to UAE and GCC markets - Cross-functional experience across Sales, Operations, Finance, Product, and Customer Success - Career development opportunities within Account Management, Sales, and Customer SuccessHow to Apply Interested candidates are invited to submit their CV, including their account-management experience, client portfolio, revenue achievements, customer-retention results, upselling or cross-selling performance, CRM experience, UAE / GCC market experience, and relevant professional achievements. Candidates are encouraged to highlight strategic-account management, client relationship development, revenue growth, contract renewals, commercial negotiations, customer retention, and measurable business results. - We welcome applications from Senior Account Managers, Key Account Managers, Strategic Account Managers, Client Relationship Managers, Senior Client Managers, Customer Success Managers, and experienced B2B account professionals with a proven track record of managing and growing customer relationships.

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