Junior Account Manager

Company not disclosed

Dubai, Dubai, United Arab Emirates
Salary not specified
Posted
Full-time
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Job Description

TITLE: JUNIOR ACCOUNT MANAGER LOCATION: DUBAI DEPARTMENT: CLIENT SERVICES REPORTING TO: SENIOR ACCOUNT MANAGER WHO WE ARE: We think too much marketing isn’t us. It’s mass markets, not audiences of one. Segments to reach, not people with their own ideas and ambitions. It’s one size fits all, and it’s dull. When it comes to individuals, we’re fierce. We speak up against bland, broad-brush generalizations. We fight for solutions that adapt to the individual’s needs and aspirations. And we commit to doing this in every aspect of our work for clients and their consumers. HOW WE DO IT: At RAPP, we are focused on the individual and how we can create value from every individual’s interaction with a brand. We do this across three capability areas: customer-centric consulting, creativity that inspires action and customer experience management. RAPP is an integral part of Omnicom’s Precision Marketing Group, comprising 4,000 creatives, technologists, strategists, and data and marketing scientists across 40 global markets. Beyond capabilities, we think character is equally important. We are a fun, ambitious and flexible team that openly communicates and follows a ‘can do attitude’. At the same time, we’ve worked hard to establish an environment that provides support for our employees and promotes mutual respect regardless of title. YOUR ROLE: As a Junior Account Manager, you will support the day-to-day management of client accounts, with a primary focus on automotive. You will work closely with the Account Lead and wider agency teams to ensure projects and campaigns are delivered smoothly, efficiently and to a high standard. You will act as an important link between clients and internal teams, helping to manage briefs, timelines, deliverables, approvals and day-to-day communications. The role will provide exposure to a broad range of integrated marketing and communications disciplines, including creative, digital, social, content, CRM, customer experience and production. While automotive will be a key area of responsibility, this is an agency-wide role and you will be expected to support other RAPP Dubai accounts and projects across different industries when required. The ideal candidate will be organized, proactive, adaptable and keen to build a career in client servicing within a fast-paced agency environment. KEY RESPONSIBILITIES: 1. Client & Account Management · Support the Account Lead in managing day-to-day client relationships and communications. · Build positive and professional relationships with clients and internal stakeholders. · Attend client meetings, take clear notes and follow up on agreed actions. · Respond to client requests in a timely and professional manner. · Help ensure client needs, expectations and deadlines are clearly communicated to internal teams. · Develop a strong understanding of assigned clients’ businesses, brands, products and communication objectives. 2. Project & Campaign Management · Support the management of integrated marketing and communication projects from briefing through to delivery. · Coordinate with strategy, creative, digital, social, content, CRM, customer experience, production and other specialist teams to keep projects moving. · Prepare and maintain project timelines, status updates, trackers and meeting notes. · Follow up with internal teams to ensure deliverables are completed on time and to the required standard. · Help manage client feedback, revisions and approval processes. · Identify potential delays or issues early and escalate them to the Account Lead where appropriate. 3. Briefing & Coordination · Assist in preparing clear and accurate internal and external briefs. · Ensure briefs are understood by relevant teams and that deliverables meet the agreed requirements. · Coordinate the flow of information between clients and internal teams. · Support the preparation of presentations, proposals, status reports and other client materials. · Help ensure all work is aligned with brand guidelines and client expectations. 4. Account Administration & Support · Maintain accurate records of project status, deliverables, approvals and deadlines. · Assist with estimates, purchase orders, invoicing and other account administration as required. · Support the Account Lead with regular account reporting and updates. · Follow up on outstanding actions, approvals and delegated tasks. · Help identify opportunities to improve processes, ways of working and client service. 5. Cross-Account Support · Be flexible and willing to support other RAPP Dubai accounts and projects outside the automotive portfolio when required. · Adapt quickly to different brands, industries, client requirements and ways of working. · Work collaboratively across the agency and contribute wherever support is needed. · Apply learnings and best practices from different accounts to strengthen the overall quality of client service. 6. Industry & Market Awareness · Maintain an interest in the automotive industry, advertising, marketing, technology, culture and emerging trends. · Stay aware of competitor activity and relevant developments across both automotive and other client sectors. · Demonstrate curiosity and a willingness to learn across different areas of the agency business. REQUIRED SKILLS & EXPERIENCE: · 2–3 years of experience in account management, client servicing or a similar role within an advertising, marketing, communications or creative agency. · Previous experience working with automotive brands is preferred. · Strong organizational and project coordination skills, with the ability to manage multiple priorities and deadlines. · Excellent written and verbal communication skills. · Strong attention to detail and ability to follow through on tasks. · Comfortable working with multiple internal teams and stakeholders. · Ability to build positive relationships with clients and colleagues. · Proactive, solutions-oriented and comfortable working in a fast-paced environment. · Good understanding of integrated marketing and communications. · Proficiency in Microsoft Office and/or Google Workspace. · Willingness and flexibility to work across different accounts, clients and industries when required. PERSONAL ATTRIBUTES: · Client-Focused: Understands the importance of delivering a positive client experience and building trusted relationships. · Organized: Able to manage multiple projects, deadlines and priorities effectively. · Proactive: Takes ownership, follows through and looks for solutions rather than waiting to be directed. · Collaborative: Works effectively with different teams and stakeholders across the agency. · Adaptable: Comfortable moving between different projects, clients and industries. · Detail-Oriented: Pays close attention to briefs, deliverables, timelines and client requirements. · Curious: Keen to learn about brands, consumers, culture and the wider marketing landscape. · Can-Do Attitude: Approaches challenges with a positive, flexible and solutions-focused mindset. · Passionate About Marketing: Enthusiastic about brands, communications, creativity and building a career in the agency environment. WHY JOIN RAPP? RAPP Dubai offers the opportunity to work across a diverse range of clients and disciplines while developing your career within a dynamic, ambitious and supportive agency environment. With automotive as a key focus of this role, you will have the opportunity to work on high-profile automotive business while also gaining exposure to other brands and industries across the agency. If you are organized, curious, adaptable and passionate about building a career in account management, we’d love to hear from you.

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