Job Description
Position Objective Responsible for overseeing and managing the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets and relaying feedback about customers and products to relevant role holders. This role requires a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market. Financial Key Responsibility: - To drive the store team to achieve the store target and store KPIs. - To ensure store shrinkage to be less than 0.2% of the cost of sale. Process - To conduct regular financial and stock audits. - To regularly update track and communicate the store dashboard. - To maintain the VM standards in the store. - To maintain the employee records.(Leave Management, Passport, Performance and conduct History, roster management) - Oversee day-to-day store operations, including opening and closing procedures. - Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement. - Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback. - Implement and enforce company policies and procedures to ensure compliance. - Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities. - Develop and implement action plans based on performance metrics to drive results. - Maintaining the back store operation and replenishment of the merchandise. - Implement and enforce security measures to prevent theft and ensure the safety of both customers and employees. - Recruit, train, and develop a high-performing sales team. - Monitor and manage store expenses, budgets, and financial goals. Customer - To drive the store team to achieve club apparel, NPS and DSES goals. - To maintain a relationship with the mall management. - To effectively communicate with the office back-end team regarding store-related activities. - Address customer inquiries and concerns promptly, striving to exceed customer expectations. - To manage people in regards with performance and conduct of store employees. Learning - To constantly upgrade the skills of self and team and create a pipeline of future store managers - Identifying the learning gaps of the team and creating a process to address the same. - Conduct training sessions for new hires and ongoing product knowledge sessions for the team. Desired Experience The ideal Store Manager in a retail company should have 5+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is often preferred.
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