Job Description
在申请工作之前，请从本页右上角的选项中选择您的语言偏好。 在《财富》世界 500 强组织探索您的下一个机会。 设想创新的可能性，体验我们有益的文化，并与才华横溢的团队合作，帮助您每天变得更好。 我们知道要引领 UPS 走向美好的明天，我们需要具有技能且激情满满的人才。 如果您具备领导自己或团队的素质和动力，那么我们会提供职位供您培养自己的技能并将您提升到一个新的水平。 职务描述： Job Responsibilities Customer Service - Monitor and maintain a high level of customer satisfaction through proactive communication and service excellence. - Respond promptly and professionally to customer inquiries, requests, and concerns. - Collaborate with internal stakeholders to deliver an exceptional customer experience. - Manage customer expectations and ensure timely resolution of issues. - Coordinate with internal and external stakeholders on Corrective and Preventive Actions (CAPA) to address service-related concerns. - Build, develop, and maintain strong customer relationships to understand and fulfill customer requirements. - Manage assigned customer accounts and ensure all inquiries and service requests are handled efficiently and effectively. Operations - Coordinate air and sea freight shipments, including transportation arrangements - Liaise with co-loaders, carriers, and service providers to arrange freight bookings and shipment movements. - Prepare and process billing, invoicing, and related documentation accurately and timely. - Handle import/export permit declarations and customs clearance activities in compliance with regulatory requirements. - Source and secure cargo space with airlines and other freight partners to support shipment planning and delivery schedules. - Process full-cycle air and sea freight import/export documentation (billing/invoice) - Support cross-functional and departmental projects as assigned. - Carry out any other duties and responsibilities assigned by the reporting manager or management team. Job Requirements - Possess a Bachelor's Degree in Business Administration, Logistics & Supply Chain Management, or a related discipline. - Minimum 3 to 7 years of relevant experience in airfreight healthcare logistics, freight forwarding, supply chain, customer service, or related operational environments. - Prior supervisory or people management experience is preferred. - Possess a valid TradeNet™ declaration permit account/ID and working knowledge of CargoWise is preferred. - Proficient in Microsoft Office applications - Demonstrate excellent verbal and written communication skills - Able to work effectively in a fast-paced and dynamic operational environment while maintaining a high level of accuracy and attention to detail. - Customer-focused with strong problem-solving and stakeholder management capabilities. - Willing to work beyond regular business hours when required to support operational and customer requirements. 员工类型: 永久 UPS 致力于提供一个没有歧视、骚扰和报复的工作场所。
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