Volunteer: Volunteer Recruitment & Experience Manager (Full-time or Near Full-time)

Time Auction
Hong Kong, Hong Kong SAR
Salary not specified
Posted
Volunteer
Apply on LinkedIn

Job Description

Project Details What We Need - This is far more than a recruitment role. You will oversee the entire volunteer and intern journey—from first enquiry and onboarding through to engagement, learning, development and retention. - You'll help shape how future changemakers, students, professionals and retirees discover meaningful service opportunities and grow through their involvement with Crossroads. You will lead a small team, develop recruitment partnerships, improve volunteer engagement strategies and use data and feedback to continuously strengthen the volunteer experience. - Key responsibilities - Lead & Coach a Team - You will oversee: Recruitment & Onboarding Lead, Volunteer & Intern Engagement Lead, and Learning & Development Manager. - Lead Volunteer & Intern Strategy - Grow Crossroads' community of regular volunteers and interns; Build recruitment partnerships with universities, NGOs and community organisations; Develop targeted recruitment campaigns for skilled and long-term volunteer roles; Monitor recruitment conversion and pipeline performance. - Build Exceptional Volunteer Experiences - Review and improve current volunteer and intern journey; Strengthen onboarding, communication and engagement processes; Develop initiatives that improve retention and long-term involvement; Gather and act on volunteer feedback and satisfaction data. - Develop Future Leaders - Support learning, mentoring and development opportunities for interns; Help shape structured development pathways for different internship programmes; Create opportunities for reflection, networking and growth; Encourage participation in Crossroads' experiential learning activities and simulations. - Ideal Candidate - We're looking for someone who: Has experience leading people, teams or volunteer programme; Enjoys building relationships and community; Is strategic but also willing to be hands-on; Can analyse data and use insights to improve programmes; Communicates warmly and professionally; Has a passion for developing others; Experience in volunteer management, HR, recruitment, community engagement, education, learning & development, student programmes or social impact work would be highly valued. - Why This Role Is Special - You will help: Create meaningful opportunities for hundreds of volunteers; Develop future social impact leaders; Shape the experience of interns from Hong Kong and around the world; Strengthen the capacity of a humanitarian organisation serving communities in need globally. Background Crossroads is growing its volunteer community and needs a welcoming, organised person to help manage group bookings and guest services, ensuring volunteers and visitors have a smooth, positive experience from first contact through to placement and follow-up. The role supports a wider effort to strengthen volunteer engagement, improve operational consistency, and create a more supportive journey for individuals, regular volunteers, and groups. It also contributes to initiatives such as volunteer appreciation, feedback collection, and better coordination across departments so that every guest feels valued and well supported. What We Have To help a volunteer get started, we can provide a site tour of Crossroads, and a clear introduction to the department or role they’ll be serving in. We can also offer practical guidance such as what to expect on the day, how to check in and out, and who to ask for support if they have questions. Additionally, we provide access to a computer and a dedicated desk space to support their work and help them settle in comfortably. Volunteers will also be supported by approachable and experienced teammates who can guide them, answer questions, and help them feel confident in their role from the start. Why this is important This project will strengthen Crossroads’ ability to recruit, support, and retain the volunteers and interns who power its services, helping every department stay well resourced and enabling more people in need to be served effectively. Project Period 18 Jul 2026 - 04 Jan 2028 Location Crossroads Foundation, 2 Castle Peak Rd (So Kwun Wat), Gold Coast, Tuen Mun Team Project You’ll be working with other awesome volunteers. This project is part of the Swire Trust Go-Givers Program Swire Trust Go-Givers Program encourages, recognises, and rewards exceptional volunteers creating lasting impact in our community since 2021. 10 outstanding volunteers are selected annually as the “Swire Trust Go-Givers of the Year" with special and empowering rewards. Nominate yourself, a peer, or someone who's gone the extra mile here ! About The Organization Crossroads Foundation https://www.crossroads.org.hk Causes Poverty Community Development Disaster Relief What We Do Crossroads Foundation is a Hong Kong based, non-profit organisation serving global need. We believe that, in a broken world that sees too much suffering, we should do all we can to link those who are in need with those who can provide help. So we provide an intersection, literally a crossroads, to bring both together. - Global Distribution: This distributes Hong Kong's quality excess goods as needed, internationally and locally. It provides a crossroads between need and supply. - Global X-perience: This offers simulated x-periences of global need. It provides a crossroads between the lifestyles of the rich and poor. - Global Handicrafts: This sells fair trade goods from people in poverty. It is a crossroads between those needing a fair income and those with buying power. - Global Hand: This provides a 'matching' website for public- private partnerships. It is a crossroads between for-profit and non-profit organizations who wish to address global need.

Similar jobs

About Time Auction

Other
Hong Kong
Visit Website
All jobs at Time Auction

Ready to apply?

Apply at the source, or let Jd help you prepare your application.

Apply on LinkedIn