Contact Center Representative - solutions by stc

Role: to provide on the ground support to the customer care function in handling and resolving customer queries under the supervision of a team leader. Responsibilties: - Attend to customer queries and ensure achievement of customer service targets in terms of response time and query resolution. - Provide rapid response to queries from affiliates and customers. - Ensure that all customer transactions are completed to the satisfaction of the customers in accordance with service level agreements and ensuring that the customers are informed on resolution. - Maintain the required knowledge level of the company’s products, services & solutions to ensure assisting the customers effectively whenever required as to guarantee achieving the required results. - Follow and monitor the agreed on guidelines, policies, processes & procedures to ensure staff maintains the customers’ data confidentiality and protection at all times. - Provide Support to the Team Leader in order to enhance the customer experience. - Handle a shift if necessary as directed by supervisor. - Contribute to the communication plan through attendance of regular team meetings.  Perform other duties as directed by Director, Manager or Other superiors. - High School Diploma or Two years Diploma - Fair English skills; spoken, listening & written Role: to provide on the ground support to the customer care function in handling and resolving customer queries under the supervision of a team leader. Responsibilties: - Attend to customer queries and ensure achievement of customer service targets in terms of response time and query resolution. - Provide rapid response to queries from affiliates and customers. - Ensure that all customer transactions are completed to the satisfaction of the customers in accordance with service level agreements and ensuring that the customers are informed on resolution. - Maintain the required knowledge level of the company’s products, services & solutions to ensure assisting the customers effectively whenever required as to guarantee achieving the required results. - Follow and monitor the agreed on guidelines, policies, processes & procedures to ensure staff maintains the customers’ data confidentiality and protection at all times. - Provide Support to the Team Leader in order to enhance the customer experience. - Handle a shift if necessary as directed by supervisor. - Contribute to the communication plan through attendance of regular team meetings.  Perform other duties as directed by Director, Manager or Other superiors. - High School Diploma or Two years Diploma - Fair English skills; spoken, listening & written Primary Location Kuwait-Call Center Warehouse Job Representative Schedule Regular Shift Standard Job Type Full-time Job Level Day Job Job Posting Apr 17, 2025, 7:47:53 AM

• Contact Center Agent

  Gulf Bank · Kuwait City Metropolitan Area