Job Description
Customer Service: - Ready to respond to customer’s general queries via chat. - Ready to respond to customer’s queries and be able to solve them or escalate them from the first time via recorded call. - Meet customer service standards and objectives. - Proactively inform messages/inquiries regarding products and services available from GB. Operating procedures: - Record all customers’ issues and details through SM cases. - Implement and operate customer service procedures. - Ensure a proper escalation if required to the concerned department. SLA and Response time: - Ensure answering all Instant messages is in line with the agreed response time. Cross Selling: - Maximize cross-selling opportunities. System: - Properly close and classify the messages and cases. - Ensure to log in to the recorder system to ensure all outbound calls are recorded.
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stc Kuwait · Kuwait City Metropolitan Area