Customer Service & Billing Executive

Department: Billing & Collection Reports To: Accounts Manager – Billing & Collection Location: Dubai Job Purpose A Customer Service & Billing Executive manages customer inquiries, billing operations, payment processing, and account-related services while ensuring a high level of customer satisfaction. The role involves generating and reviewing invoices, resolving billing discrepancies, maintaining customer records, coordinating with internal departments, and assisting customers with account, payment, and service-related requests. The executive also monitors outstanding balances, follows up on collections, and ensures compliance with company policies and service standards while delivering professional and timely customer support. Key Responsibilities - Generated and processed customer invoices accurately and on time. - Verified billing data before invoice generation. Maintained customer billing records and updated account information. - Resolved billing discrepancies and customer queries promptly. Reconciled customer payments with invoices. Prepared weekly and monthly billing reports. - Worked with finance and operations teams to ensure accurate billing. - Update collection records and maintain accurate payment tracking. - Investigate abnormal consumption patterns and coordinated troubleshooting for inaccurate or missing meter data. Qualifications & Requirements - Bachelor’s degree - 3- 5 years of experience in related field - Language proficiency - Computer Proficiency - Interpersonal skills - Experience in Billing and Collection - Experience in Reporting - Knowledge or KPI’S. - Knowledge to assess the KPI’S - Listening Skills - Effective Oral communication.

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