Job Description
Job Description - Conduct comprehensive road tests with customers during the vehicle reception process to accurately verify and understand their concerns. - Perform thorough quality inspections on all completed vehicles before they are released to customers. - Identify and reject vehicles with incomplete repairs, incorrect diagnoses, or improper repairs, and return them to the assigned technician for necessary corrective action. - Verify that all repairs have been completed according to the required technical and quality standards. - Ensure all job cards and related documentation are accurately completed, properly stamped, clocked, and filed before vehicle delivery. - Support technicians and workshop teams in diagnosing complex technical issues and identifying the root cause of vehicle concerns. - Conduct final quality checks to minimize repeat repairs, customer complaints, and vehicle comebacks. - Coordinate with Service Advisors, Technicians, and Workshop Management to ensure customer concerns are fully resolved before delivery. - Monitor and follow up on non-fixed and repeat-repair vehicles, ensuring appropriate corrective actions are taken. - Prepare accurate Quality Control and Non-Fixed Vehicle Reports, including findings, root-cause analysis, corrective actions, and recommendations. - Identify recurring quality issues and provide feedback to management to support continuous improvement. - Ensure compliance with company policies, manufacturer standards, and workshop quality procedures. Job Specifications - Minimum 2 years of experience as a Quality Controller or Team Leader, with proven prior experience as an automotive technician. - Strong and comprehensive technical knowledge of automotive systems, diagnostics, and repair procedures. - Valid Saudi driving license. - Strong verbal and written communication skills. - Excellent diagnostic, analytical, and problem-solving abilities. - Strong attention to detail and commitment to quality. - Good knowledge of workshop processes and repair standards. - Ability to work effectively under pressure and meet operational deadlines. - Strong teamwork and coordination skills with technicians, Service Advisors, and Workshop Management. - Proficiency in Microsoft Office, particularly Excel and reporting tools.
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