IT Application Manager

Company not disclosed

Singapore, Singapore
SGD 6,000.00/mo - SGD 7,000.00/mo
Posted
Full-time
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Job Description

Business Partnership & Stakeholder Management - Act as the primary point of contact for all application-related requirements from the Singapore business. - Build strong relationships with business stakeholders and serve as a trusted advisor on application capabilities and solutions. - Gather, analyze, and document business requirements, translating them into actionable enhancement requests. - Facilitate communication between business users, technology teams, and software vendors to ensure successful delivery of business outcomes. Application Ownership & Subject Matter Expertise - Serve as the local Subject Matter Expert (SME) for assigned business applications. - Develop and maintain deep knowledge of application functionality, workflows, data structures, and business processes. - Ensure applications are aligned with evolving business requirements and operational needs. - Maintain application documentation, user guides, and knowledge repositories. User Training & Support - Provide day-to-day application support for business users across multiple offices. - Deliver user onboarding, training sessions, workshops, and refresher programs to drive application adoption and effectiveness. - Develop training materials and best practice guides to improve user competency. - Monitor user feedback and identify opportunities for process and system improvements. Application Support & Incident Management - Perform first and second-level application troubleshooting and issue resolution. - Investigate and diagnose application-related incidents, data issues, and system problems. - Escalate unresolved issues to product teams, vendors, or regional technology teams when required. - Coordinate and follow through on issue resolutions to ensure minimal business disruption. Enhancement & Change Management - Lead the assessment, planning, and implementation of application enhancements and new functionality. - Work with business stakeholders to prioritize enhancement requests based on operational impact and business value. - Participate in testing, user acceptance testing (UAT), deployment, and post-implementation support. - Support application upgrades, releases, and change management activities. Requirements - Diploma or bachelor’s degree in information technology, Information Systems, Engineering, or equivalent practical experience - Minimum 5+ years of experience in application support, business system support, or a similar role.

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