Trainee, IT Service Delivery and Information Security (1 year contract)

To support increasing BAU demands across both the IT Service Delivery and Information Security functions. Responsibilities: IT Service Delivery - Assist in analyzing ServiceNow incident and service‑request data for service improvement planning. - Interview users to identify service pain points and produce findings reports for improvement discussions with outsourced IT Service Provided. - Act as a backup support staff for local IT service needs not covered by group IT. - Help maintaining IT control documentation and CMDB data accuracy across applications. Information Security - Support monthly and quarterly Security Awareness Training metric reporting. - Assist in data classification documentation works - Assist in Entitlement Reviews process. - Other Information security assignments Requirements: - Degree in an IT-related discipline; 1 year of relevant experience preferred, fresh graduates welcome - Basic knowledge of Microsoft Windows, end-user computing, and fundamental IT networking concepts - Basic understanding of cybersecurity awareness and personal cyber hygiene (e.g. phishing, password protection, safe IT usage) - Familiarity with IT documentation, reporting, data analysis, and basic IT Service Management (ITSM) concepts - Strong communication and interpersonal skills - High attention to detail with good time management and organizational skills Apply

• Volunteer: Graduate Trainee - HR, IT & Guest Services

  Time Auction · Hong Kong, Hong Kong SAR

• Volunteer: Graduate Trainee - HR & Guest Services

  Time Auction · Hong Kong, Hong Kong SAR