Chief Executive Officer (CEO)

Financial Dispute Resolution Centre Hong Kong Special Administrative Region The Financial Dispute Resolution Centre (FDRC) is an independent, non-profit organisation that provides accessible and impartial dispute resolution services for monetary disputes between financial institutions and their customers, primarily through its “Mediation First, Arbitration Next” approach. FDRC is seeking a high-calibre and experienced leader to serve as its Chief Executive Officer (CEO). Key Responsibilities Reporting to the Board, the CEO has overall executive responsibility for leading FDRC, overseeing the effective operation of the organisation and the proper administration of the Financial Dispute Resolution Scheme. The CEO will set strategic priorities, promote organisational effectiveness, uphold good governance and internal controls, manage financial planning and compliance, and lead engagement with the Government, relevant regulators, financial institutions, professional bodies and other key stakeholders. Experience and Qualifications - The candidate should possess tertiary education qualification and at least 20 years of work experience, including not less than 10 years in senior management or executive positions. He/she should possess a proven track record in developing and implementing organisational strategies, managing resource and budgets. The candidate should be able to engage and mobilise different professional teams to deliver FDRC’s services effectively, and bring the vision, commitment and drive required to lead the organisation in fulfilling its mission. - Professional qualification(s) in alternative dispute resolution, legal or financial services, and/or experience in a public body, regulatory organisation or comparable institution, will be an advantage. - The candidate must be of impeccable integrity and sound judgement. He/she should demonstrate strong leadership, excellent interpersonal and communication skills, and the ability to engage credibly and effectively with a wide range of stakeholders. - Excellent command of written and spoken English and Chinese is required (including fluency in both Cantonese and Putonghua for spoken Chinese). Application A letter of application, together with a full curriculum vitae and remuneration expectation, should be sent through one of the following means: (1) by e-mail to fdrc-ceo-recruit@fstb.gov.hk ; or (2) by post to Secretariat to the Selection Panel for Chief Executive Officer of the Financial Dispute Resolution Centre (address: 24/F, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong) Please state “Application for the position of Chief Executive Officer of the Financial Dispute Resolution Centre” as the subject of the e-mail or on the envelope of the application. The closing date for application is 6th October 2026. Applicants who are not invited for an interview within two months from the closing date may assume that their applications have been unsuccessful. All applications will be handled in strict confidence, and personal data collected will be used solely for recruitment and appointment-related purposes. 香港特別行政區 金融糾紛調解中心 金融糾紛調解中心（「中心」）為獨立非牟利機構，主要以「先調解，後仲裁」的方式，提供便捷、公正的爭議解決服務，協助香港的金融機構及其客戶解決他們之間的金錢爭議。 中心現誠聘一位具卓越才能及豐富經驗的領袖出任行政總裁。 主要職責 行政總裁向董事會負責，肩負中心的整體行政職責、領導中心、監督機構有效運作，以及妥善管理金融糾紛調解計劃。行政總裁須制訂業務策略、提升機構效能、維持良好管治及內部監控、管理財務規劃及合規事宜，並帶領中心與政府、相關監管機構、金融機構、專業團體及其他主要持份者保持緊密溝通與合作。 經驗及資歷 - 應徵者須具備大專或以上學歷，並擁有至少20年工作經驗，其中不少於10年須為高級管理或行政領導職位經驗。應徵者須具備制訂及推行機構策略、管理資源及預算的管理經驗；並能凝聚及帶領不同專業團隊有效提供中心服務，具備實踐中心使命所需的願景、承擔及魄力。 - 具備另類爭議解決、法律或金融服務相關專業資格，及／或曾於公營機構、監管機構或類似機構任職者，將獲優先考慮。 - 應徵者須品格高尚、持正不阿，並具備良好判斷力；同時須展現卓越領導才能、優秀的人際關係及溝通能力，並能與不同持份者建立互信及有效合作。 - 須具備優良中英文書寫及口語能力；中文口語須包括流利粵語及普通話。 申請方法 請將申請信、詳細履歷及要求待遇，以下列其中一種方式遞交申請： (1) 電郵至fdrc-ceo-recruit@fstb.gov.hk；或 (2) 郵寄至 金融糾紛調解中心行政總裁遴選委員會秘書處（地址：香港添馬添美道2號政府總部24樓） 請於電郵主旨或申請信封面註明「申請金融糾紛調解中心行政總裁職位」。 截止申請日期為2026年10月6日。申請人如於截止申請日期起計兩個月內未獲邀請面試，可視作其申請不成功。所有申請將絕對保密，所收集的個人資料只會用作招聘及委任相關用途。

• Chief Executive Officer (CEO)

  Hong Kong SAR