Customer Service Officer

Majid Al Futtaim
Dubai, Dubai, United Arab Emirates
Salary not specified
Posted
Full-time
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Job Description

JOB TITLE Global Snow - Customer Service Officer | MAF Entertainment | Slope Role Summary The role of the Customer Service Officer is to deliver an excellent customer experience to customers across the Leisure, Entertainment and Cinemas business. ROLE PROFILE - Deliver excellent customer service by engaging with guests professionally, promoting offers, and resolving complaints through the correct escalation process. - Demonstrate strong product knowledge and assist customers with bookings, sales, and inquiries. - Support revenue growth through effective upselling and cross-selling techniques. - Handle cash transactions accurately, ensuring correct change and compliance with cash handling procedures. - Maintain food hygiene and safety standards to ensure all food and beverages are served safely. - Monitor inventory, conduct stock checks, and ensure proper storage of equipment and supplies. - Follow all Health, Safety, and Environment (HSE) policies, including PPE usage, SOP compliance, incident reporting, and child safeguarding procedures. - Work collaboratively with team members, adhere to company policies and standards, and support additional operational duties as required. Requirements - Minimum High School Certificate required. - 0-3+ years of experience in F&B, Customer Service, Retail, or Hospitality is preferred. - Strong customer service orientation with a focus on guest satisfaction. - Excellent verbal and written communication skills. - Team-oriented, energetic, friendly, and outgoing personality. - Basic English proficiency and computer literacy required.

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About Majid Al Futtaim

Retail / Wholesale / Distribution
Dubai, United Arab Emirates
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