Operations Officer

About Us LONGPORT Whale provides institutional-grade trading solutions for brokers, banks, family offices, and other institutions with trading services. The platform delivers comprehensive access to multi-market, multi-asset trading through a single integrated system. Responsibilities - Handle post-implementation broker and Wealth Management support, as well as daily system operation tasks, ensuring stable and efficient performance of trading systems - Provide operational guidance and functional explanations to brokers, including trading workflows, settlement procedures, and system functionalities - Independently identify, categorize, and assess issues; determine responsible modules and coordinate with Product, IT, and PM teams to ensure timely resolution - Monitor system processes, detect anomalies, and coordinate internal teams for effective issue resolution - Support troubleshooting of system-related and business-related issues covering Hong Kong and U.S. equities, account opening, funding, corporate actions, IPO and app usage - Assist in incident handling, including root cause tracking, documentation and follow-up with stakeholders - Collaborate with cross-functional teams (e.g. IT, Product) to enhance service efficiency and process improvements - Utilize intelligent customer service tools and internal systems to enhance response efficiency and service quality - Support audit, risk management and compliance requirements - Willing to work on weekend if needed - Assist in other ad-hoc duties as assigned Requirements - Bachelor's degree or above Finance, Business, Information Systems, or related disciplines - Minimum 3 years' of experience in brokerage, wealth management or trading system operations - Candidates with a background or strong understanding of the Wealth Management business is an advantage - Strong communication and coordination skills with cross-functional teams - Good analytical and problem-solving abilities, with attention to detail - Good command of both spoken and written English and Chinese (including Cantonese and Mandarin)

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