Test Engineer – Genesys Cloud Contact Center

Raqmiyat
Abu Dhabi Emirate, United Arab Emirates
Salary not specified
Posted
Full-time
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Job Description

Summary: We’re looking for an experienced Test Engineer with strong hands-on expertise in Genesys Cloud CX, contact-center testing, and telephony systems to support a major cloud contact-center migration project for a prestigious banking organization. The ideal candidate should have end-to-end testing experience across inbound and outbound calls, IVR, ACD routing, callback, campaigns, call recording, CDR/billing validation, reporting, telephony integration, and failover scenarios. Key Details: ✅ Experience: 4+ Years ✅ Domain: Contact Center/Telephony Testing ✅ Banking or Financial Services experience ✅ Strong English communication skills Must-Have Skills: 📌 Hands-on experience testing Genesys Cloud CX or equivalent Genesys platforms 📌 End-to-end inbound and outbound call-flow testing 📌 IVR, DTMF, skills-based ACD routing and queue validation 📌 Callback and outbound campaign testing 📌 Voice and screen-recording validation 📌 CDR, billing and call-cost reconciliation 📌 Historical and real-time reports and dashboard validation 📌 Strong telephony knowledge: PRI, ISDN, SIP, SBC, BYOC and WebRTC 📌 SIT, UAT, cutover and failover testing 📌 Defect management and requirement traceability using JIRA or Azure DevOps Additional Requirements: 📌 Bachelor’s degree in Computer Science, IT, Telecommunications or a related field 📌 ISTQB Foundation Level certification is mandatory 📌 Experience testing SSO, RBAC and Entra ID integration 📌 Multilingual Arabic/English IVR testing experience is an advantage 📌 Strong test documentation, defect reporting and analytical skills

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Dubai, United Arab Emirates
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