Loyalty Executive

We are looking for a Loyalty Executive to join our team and play a key role in driving the performance and growth of our loyalty program. The ideal candidate will have a strong analytical mindset, excellent campaign coordination skills, and a passion for customer engagement and loyalty. Key Responsibilities Data Analytics & Insights - Analyze loyalty program performance, customer behavior, and transaction trends. - Monitor key KPIs including member acquisition, active members, sales penetration, points earned and redeemed, and campaign performance. - Identify trends and provide actionable insights to enhance customer engagement and business performance. - Support forecasting and performance tracking through data-driven recommendations. Reports & Dashboards - Prepare daily, weekly, and monthly loyalty performance reports and dashboards. - Ensure accuracy, completeness, and timely delivery of loyalty reports. - Coordinate with internal stakeholders to gather, validate, and consolidate data. - Maintain reporting templates and automate recurring reports where possible. Campaign Execution & Activation - Coordinate the end-to-end execution of loyalty campaigns, promotions, and member engagement initiatives. - Collaborate with Marketing, Operations, IT, Retail, and external vendors to ensure successful campaign implementation. - Monitor campaign timelines, participation, and effectiveness. - Support campaign testing, quality assurance, and post-campaign performance analysis. Market Research - Research loyalty trends, customer expectations, competitor programs, and industry best practices. - Benchmark the loyalty program against leading regional and international retailers. - Evaluate new loyalty technologies, engagement tools, and reward mechanisms. - Present findings and recommendations to support continuous improvement. Skills & Competencies - Strong analytical and problem-solving skills. - Advanced Microsoft Excel skills, including Pivot Tables, Power Query, Lookups, and Dashboards. - Strong reporting and presentation skills. - Excellent organizational and project coordination abilities. - Understanding of CRM and loyalty management platforms. - Ability to manage multiple campaigns simultaneously. - Strong communication and stakeholder management skills. - High attention to detail and accuracy. Key Performance Indicators - Accuracy and timely submission of loyalty reports. - Successful and timely campaign execution. - Loyalty campaign participation and engagement rates. - Quality and timeliness of management dashboards. - Actionable insights generated through data analysis. - Completion of market research and competitor benchmarking. - Contribution toward loyalty member acquisition, retention, and sales penetration targets. 🌟 What We’re Looking For - Customer-centric mindset. - Strong commercial awareness and business acumen. - Proactive and results-oriented approach. - Ability to thrive in a fast-paced retail environment. - Continuous improvement mindset.

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