Job Description
Job Title: Loyalty Product Owner Job Type: Contract Location: Dubai Start Date: ASAP Job Description:- About the role We’re looking for an experienced Loyalty Product Owner to take ownership of an established loyalty platform and drive it from initial launch to a fully mature, enterprise-grade solution. This is a hands-on role for someone who has genuinely run loyalty programmes end-to-end — not just managed a backlog for one. Key responsibilities - Own the product backlog, roadmap and prioritisation of outstanding features, enhancements and fixes. - Review the current platform to identify functional gaps and optimisation opportunities, and define the path from initial launch to full maturity. - Translate business requirements into clear, deliverable user stories in close collaboration with Loyalty, Operations, Technology, Data and third-party vendor teams. - Act as the primary product decision-maker for loyalty programme features, balancing business priorities against technical feasibility. - Ensure loyalty business rules, member journeys and reward logic are correctly specified, tested and delivered. What you'll bring - Deep, hands-on loyalty programme experience — points, tiers, rewards, offers, member journeys and loyalty business rules. - Proven experience delivering enterprise loyalty platforms and integrations across digital, app, eCommerce and in-store environments. - Strong stakeholder management skills, with the ability to work across business, technology, data and vendor teams. - Comfortable owning a backlog and roadmap independently, with sound prioritisation judgement. - Experience with SessionM is a strong advantage, but broad, hands-on loyalty platform experience is the key requirement.
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