Senior Technical Support Engineer

Company not disclosed

Singapore, Singapore
Salary not specified
Posted
Full-time
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Job Description

Job Description - Provide technical support to internal business users in a professional and friendly manner. - Troubleshoot and support end users on Laptop and iPad for both software and hardware. - Install and configure new PC hardware and software on desktops, laptops and peripherals such as phones, printers, external drives and other related hardware. - Perform profile migrations for Windows PCs and Laptops. - Manage IT assets and inventories. - Work on daily ServiceDesk tickets and ensure SLA fulfillment and user satisfaction. - Participate in infrastructure and systems management across all sites in alignment with global and regional IS teams. Roles and Responsibilities - Work on daily helpdesk tickets ensuring SLAs are met and business users are satisfied. - Follow up with users to ensure issues are resolved. - Monitor, diagnose and escalate IT problems. - Provide remote support and troubleshooting. - Install, configure, troubleshoot and repair PCs and end-user devices. - Set up user accounts and profiles on the network and manage Windows profile migrations. - Provide operational support for global and regional IS and infrastructure teams. - Maintain IT asset inventories. - Install updates and patches for antivirus, computers, etc.

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