Technical Sales Support Specialist

Company not disclosed

Singapore, Singapore
Salary not specified
Posted
Full-time
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Job Description

Company Description Neolaser Solutions Pte Ltd is a technology-focused company specializing in laser-based solutions and related services. Based in Singapore, the organization supports clients across diverse industries that rely on precision, reliability, and strong technical expertise. The company emphasizes customer-centric service, tailored technical solutions, and long-term partnerships. Team members collaborate closely with customers and internal stakeholders to deliver high-quality products, support, and after-sales service. Neolaser Solutions values professionalism, continuous learning, and a safe, inclusive workplace. Role Description The Technical Sales Support Specialist is a full-time, on-site role based in Singapore. This position provides technical and operational support to the sales team, including preparing quotations, assisting with solution recommendations, and responding to customer inquiries. Day-to-day responsibilities include handling pre- and post-sales technical questions, coordinating with engineering or product teams to resolve issues, and ensuring accurate documentation of customer requirements. The role involves tracking sales orders, maintaining records in CRM or related systems, and supporting customer service activities such as follow-up calls and basic troubleshooting. The specialist will also participate in product training, support demonstrations, and contribute to process improvements that enhance overall sales operations and customer experience. Qualifications - Candidates should possess strong Technical Sales Support and Sales Operations skills to assist with quotations, solution proposals, and sales coordination. - Candidates should possess solid Technical Support capabilities to understand products, address technical inquiries, and liaise with internal technical teams. - Candidates should possess excellent Communication and Customer Service skills to manage client interactions, clarify requirements, and provide timely updates. - Candidates should ideally have experience with CRM systems, order processing, and basic data reporting related to sales activities. - Relevant diploma or degree in engineering, science, business, or a related field is beneficial; prior experience in laser, industrial, or technical solutions is an advantage. - Ability to work collaboratively on-site, manage multiple tasks, and maintain accuracy in documentation and follow-up. - Strong problem-solving mindset, attention to detail, and willingness to learn new technologies and product features.

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