Technical Support Specialist

We are seeking a Technical Support Specialist to provide high-quality IT support. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and experience in help desk support, assisting end users in a fast-paced environment. Key Responsibilities: - Provide technical support for hardware, software, and network-related issues. - Diagnose and troubleshoot technical problems efficiently. - Respond to support requests via ticketing systems, phone, or email. - Install, configure, and maintain computer systems and applications. - Support remote users using remote access tools. - Document issues, resolutions, and processes in the ticketing system. - Collaborate with IT teams to escalate and resolve complex issues. - Ensure a high level of customer satisfaction through effective communication and follow-up. Requirements: - Diploma or Bachelor's degree in computer science, Information Technology, or a related field. - Advanced English language skills. - Minimum of 3 year of experience in an IT Help Desk or similar role. - Strong knowledge of computer systems, hardware, software, and network connectivity. - Experience with IT ticketing systems and remote support tools. - Solid understanding of troubleshooting methodologies. Skills: - Strong communication skills. - Attention to detail and ability to work under pressure. - Familiarity with ITIL best practices is a plus.

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