Technical Support Officer | IT Help Desk

Company not disclosed

Jeddah, Makkah, Saudi Arabia
Salary not specified
Posted
Full-time
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Job Description

🚀 We're Hiring: Technical Support Officer Are you a proactive and results-driven IT professional ready to take your career to the next level? Join GT Medical and play a key role in ensuring smooth day-to-day technology operations across the organization. You will be responsible for providing first-line IT support, diagnosing and resolving hardware, software, network, and system-related issues, while delivering excellent technical support and user experience. 📍 Job Type: Full-Time | On-Site 🔹 What You Will Do: - Provide first-line technical support via phone, email, remote tools, and on-site assistance - Diagnose and resolve hardware, software, printer, and network-related issues - Install, configure, and maintain desktops, laptops, mobile devices, and IT peripherals - Manage user accounts, passwords, and access permissions within Microsoft 365 - Provide support for Microsoft Outlook, email, Teams, OneDrive, and other Microsoft 365 applications - Troubleshoot network connectivity, LAN, WAN, and Wi-Fi issues - Support employee onboarding and offboarding, including IT setup and access provisioning - Escalate complex technical issues to senior IT teams when required - Maintain accurate IT asset inventory and technical documentation - Ensure compliance with IT security policies and promptly report security incidents - Install, configure, and troubleshoot IP phone systems, including Grandstream - Install, configure, and maintain CCTV systems, including Hikvision - Configure and support biometric/fingerprint systems, including ZKTeco - Deploy, monitor, and manage endpoint protection solutions such as ESET - Provide user training and promote IT best practices across the organization 🔹 What You Need: - Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field - 1–3 years of experience in IT support, technical support, or help desk roles - Strong knowledge of Windows OS and Microsoft 365 applications - Good understanding of networking fundamentals, including LAN, WAN, and Wi-Fi troubleshooting - Hands-on experience in hardware, software, and peripheral installation and troubleshooting - Familiarity with IT asset management and user administration - Experience with or exposure to IP telephony (Grandstream), CCTV (Hikvision), and biometric systems (ZKTeco) is an advantage - Experience with endpoint security solutions such as ESET or similar platforms - Strong problem-solving and analytical skills - Excellent communication and customer service skills - Ability to work under pressure and manage multiple priorities - Ability to provide both on-site and remote IT support 🔹 What We're Looking For: ✔ Proactive and customer-focused IT professional ✔ Strong technical troubleshooting and problem-solving skills ✔ Excellent communication and user support abilities ✔ Strong attention to detail and ability to manage multiple priorities ✔ Ability to work effectively in a fast-paced environment ✔ Hands-on approach with a commitment to delivering reliable IT support At GT Medical, our people are our greatest asset. We are committed to fostering a collaborative, innovative, and growth-oriented environment where every team member can thrive and make a difference. Join us and be part of our journey to shape the future of healthcare. 📩 Apply now and become part of the GT Medical team!!

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