Job Description
Description: - Serve as the lead point of contact for all customer account management matters. - Build and maintain strong, long-lasting client relationships. - Negotiate contracts and close agreements to maximize profits. - Develop trusted advisory relationships with key accounts, customer stakeholders and executive sponsors. - Ensure the timely and successful delivery of our solutions according to customer needs and objectives. - Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. - Develop new business with existing clients and/or identify areas of improvement to meet sales quotas. - Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts). - Prepare reports on account status. - Collaborate with sales team to identify and grow opportunities within territory. - Assist with challenging client requests or issue escalations as needed. - Follow all relevant policies, procedures, and processes in order for the daily work to be carried out in a controlled and consistent manner. - Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement. - Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions. - Follow daily operations relating to the job to ensure work continuity. - Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards. - Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner. Requirements: - 1- 2 Years of relevant experience - Bachelor Degree in a relevant field is required - Master’s degree in a relevant field is preferred
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