UAE Nationals Only- Senior Internal Control Officer- Operational -Risk Unit- Retail Banking Group

Mashreq Bank JOB DESCRIPTION 1 Job Title: Assistant Governance Manager Department: Mortgages Direct Supervisor: Director – In Business Controls, Risk & Governance Job Number 2 Job Purpose- To provide valuable support to the Director- In Business Control & Governance to manage robust risk and governance framework. - Investigation and management of the issues as required. - To perform all duties assigned with respect to Governance & controls as per the expected TAT and quality standards. 3 Key Result Areas- Monthly MER tracking, follow up for closure and reporting. - Prepare Incentive payout for mortgage team as per approved plan - Mortgage broker payout as per agreed contracts - Entering mortgage payments in vendor management system to ensure timely payments - To conduct regular visits to Vendor offices and check calling activities, transmittals, Chubb records, applications, and clean desk policy adherence. - To coordinate with CAM/Business on remediation/closure of CRS, Fatca, EID, KYC Compliance Exit cases - Review CM request/complaints received from CXCG, Branches, Sales & DBC for exceptional cases and obtaining approval as per ADM. - Reviewing and obtaining approvals to onboard CMs under MER. - To keep a track of the SOP, SLA’s, OPM documents for revision and update on a regular basis - To report potential frauds to F&I for further investigation - Conduct RCSA sample test as per the required format, report exceptions to business and follow up for closure. - Review and rase incidents for ORE as required. - Review of applications (CASA for KYC Quality in specific incl. all other checks up to system update) - To ensure execution and completion of adhoc projects assigned by line manager. - Support business for audit readiness. - Auto BCM - Reviews and Approvals - Calling broker clients to ensure no frauds, as per sop. - Sales mis tracking and reporting accurately and business support. - Timely closure of all audit items, RAR and QA issues - Training new hires and creating back up to ensure smooth workflow

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