Key Account Manager

Company Description Flexii provides software solutions that help businesses efficiently fill staffing gaps and manage dynamic workforce needs. By connecting workers and businesses on a single platform, Flexii supports more flexible work arrangements compared to traditional employment models. The company focuses on enabling organizations to adapt to changing demand while giving workers more control over when and how they work. Flexii is committed to shaping the future of work through technology-driven, scalable staffing solutions that benefit both employers and talent. Role Description The Key Account Manager is a full-time, on-site role based in Hong Kong. This role is responsible for managing and growing strategic client relationships, serving as the primary point of contact for key accounts, and ensuring high levels of customer satisfaction and retention. Day-to-day tasks include understanding client business needs, proposing tailored solutions using Flexii’s software, preparing account plans, monitoring performance metrics, and coordinating with internal teams to resolve issues and optimize service delivery. The Key Account Manager will also identify opportunities for upselling and cross-selling, support contract renewals, and provide regular business reviews and insights to clients. Qualifications - Strong Account Management and Key Accounts experience, including managing strategic clients and driving long-term partnerships. - Demonstrated Analytical Skills to interpret data, track account performance, and support informed business planning. - Experience in Business Planning, including developing account strategies, forecasting, and identifying growth opportunities. - Solid Customer Success or Account Management skills, with a focus on responsiveness, relationship-building, and issue resolution. - Excellent communication and presentation skills, with the ability to explain complex solutions clearly to diverse stakeholders. - Proven ability to collaborate with cross-functional teams such as product, operations, and sales. - Background in SaaS, HR tech, staffing, or related industries is an advantage. - Bachelor’s degree in Business, Marketing, or a related field, or equivalent practical experience. - Ability to work on-site in Singapore and engage with clients in person on a regular basis.

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