Head of Client Success & Engagement

Company not disclosed

Dubai, United Arab Emirates
Salary not specified
Posted
Full-time
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Job Description

Company Description Twimbit is a global technology and advisory firm that delivers actionable insights through a blend of research, innovation, and community-driven collaboration. The company focuses on helping organizations make better decisions by providing data-backed perspectives and practical guidance. Twimbit’s platforms and services are designed to enable clients to harness research in an intuitive and impactful way. Team members work in a dynamic environment that values curiosity, thought leadership, and meaningful client outcomes. Role Overview The Head of Client Success & Engagement will be a founding member of our UAE leadership team, responsible for driving revenue growth, building brand equity, and establishing Twimbit as a trusted advisory partner in the region. This is a high-impact, high-visibility role suited to someone who thrives in a build-from-the-ground-up environment and is energized by the opportunity to shape a firm's regional trajectory. Business Development & Client Acquisition - Lead end-to-end business development efforts across the UAE and broader Middle East, from prospecting and lead generation through to proposal development, negotiation, and deal closure - Build and manage a robust sales pipeline, setting targets and tracking conversion across the firm's core service lines: Customer Experience, Corporate Strategy & Growth, and M&A/Due Diligence, Investment Promotion & FDI, Economic & Market Intelligence - Acquire new clients across government, corporate, and institutional segments - Own the full sales cycle for key accounts, including scoping engagements, structuring commercial terms, and coordinating handover to delivery teams Brand Building & Market Positioning - Establish and grow the firm's brand presence and reputation in the UAE, positioning it as a credible, high-value consulting and research partner - Represent the firm at industry events, government forums, trade delegations, and networking opportunities to build visibility and thought leadership in the market - Support the development of marketing collateral, case studies, and content that showcase the firm's regional capabilities and track record - Cultivate relationships with media, industry bodies, and business chambers to strengthen the firm's standing in the UAE and broader GCC ecosystem Stakeholder & Relationship Management - Identify, cultivate, and manage relationships with key stakeholders, including government entities, free zone authorities, corporates, and institutional clients - Serve as a trusted point of contact for senior client stakeholders, ensuring high levels of satisfaction and long-term relationship value Regional Growth & Strategic Input - Grow the firm's presence across the UAE and broader Middle East, identifying new sectors, geographies, and service opportunities for expansion - Provide market intelligence, competitive insights, and client feedback to inform the firm's regional strategy, positioning, and service offerings - Collaborate closely with global leadership and delivery teams to ensure alignment between client commitments and execution capabilities - Contribute to hiring and team-building plans as the UAE office scales, helping shape the local operating model Commercial & Operational Support - Support proposal development, pricing strategy, and contract negotiations to ensure commercially sound and competitively positioned engagements - Monitor market rates, deal structures, and win/loss trends to continuously refine the firm's commercial approach in the region Qualifications - Minimum 8–10 years of relevant experience in sales, business development, or client-facing roles - Entrepreneurial mindset with the ability to operate independently in a fast-paced, early-stage regional setup - Excellent communication, negotiation, and stakeholder management skills - Prior experience within the management consulting and/or research industry is required - Based in the UAE for at least 3+ years, with an established network and strong understanding of the local business landscape - MBA or Master's degree preferred - Proven track record of building client relationships and driving revenue growth in a professional services environment - Strong understanding of the UAE and broader GCC economic ecosystem, including key government initiatives and priority sectors - Fluency in English required; Arabic language skills a strong plus

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