Ecommerce Performance & Client Success Manager

Ecommerce Performance & Client Success Manager Markets: Europe, USA & UAE Portfolio: 6–8 Ecommerce Brands Team: 5–6 people Business Models: Inventory-Held & Dropship Experience: min. 5 years Role Overview We are looking for a commercially driven Ecommerce Performance & Trading Manager to take end-to-end ownership of a portfolio of 6–8 ecommerce brands across Europe, the USA and UAE. The role has direct P&L responsibility and ownership of revenue, profitability and growth, with Meta Ads and Google Ads as the primary acquisition channels. You will lead a team of 5–6, manage client relationships and coordinate internal specialists, agencies and external partners across Ecommerce Trading, Performance Marketing, Growth, Development, Operations, Logistics and Customer Service. The portfolio includes a combination of inventory-held and dropship brands, so strong commercial and operational ecommerce experience is essential. Key Responsibilities Commercial & P&L - Own the P&L across 6–8 brands, including revenue, gross margin and EBITDA. - Manage budgets, create forecasts and commercial targets. - Monitor key drivers including CVR, AOV, CAC, ROAS/MER, COGS and marketing spend. - Identify risks and growth opportunities and develop clear actions to improve performance. - Manage the different commercial requirements of inventory-held and dropship brands. Meta & Google Ads - Own performance across Meta Ads and Google Ads, working with in-house specialists and agencies. - Manage marketing budgets against revenue, CAC, ROAS/MER and profitability targets. - Confidently review accounts and challenge campaign strategy and execution. - Identify opportunities to scale spend profitably. - Drive testing across creative, audiences, campaigns, product feeds and landing pages. - Ensure paid media activity is aligned with wider trading and P&L performance. Ecommerce Trading & Growth - Own day-to-day trading performance across the portfolio. - Manage trading calendars, promotions, pricing, product launches and onsite merchandising. - Analyse performance across channels, products, markets and customers. - Identify opportunities to improve conversion, AOV, customer acquisition and profitability. - Own the commercial website and CRO roadmap, working with development resources to deliver improvements. Client Success - Act as the primary commercial contact for assigned clients. - Build strong client relationships and understand their commercial objectives. - Lead regular performance meetings covering P&L, trading, paid media, forecasts and growth opportunities. - Proactively communicate challenges alongside clear recommended actions. - Take ownership of client satisfaction, success and retention. Team Leadership - Lead and develop a team of 5–6 people, setting clear objectives and accountability. - Coach the team across ecommerce, commercial performance and digital marketing. - Coordinate internal teams, agencies and external partners to deliver against brand objectives. Operations & Customer Experience - Oversee performance across inventory, dropship suppliers, logistics, fulfilment and customer service. - Monitor stock availability, delivery performance, returns, cancellations and customer experience. - Ensure operational issues impacting revenue, profitability or customer satisfaction are identified and resolved. Experience & Skills - Strong experience in Ecommerce Trading, Performance Marketing, Growth or Ecommerce Management. - Experience owning or significantly influencing an ecommerce P&L. - Strong knowledge of Meta Ads and Google Ads is essential. - Experience managing paid media budgets across multiple brands or markets. - Strong understanding of CVR, AOV, CAC, ROAS/MER, LTV, Margin and EBITDA. - Strong client management and stakeholder communication skills. - Experience working with inventory-held and/or dropship ecommerce models. - Shopify experience is highly desirable. - Good understanding of CRO, analytics, website development, logistics and customer experience. - Experience across Europe, USA and/or the Middle East is advantageous. - Familiarity with AI tools such as ChatGPT and Claude is beneficial. What Success Looks Like You will deliver profitable growth across the portfolio, build a high-performing team and develop strong, trusted client relationships. You will understand what is driving performance across Meta, Google, ecommerce trading, range growth and the wider P&L, and ensure teams, agencies and operational partners are aligned to deliver against each brand's commercial objectives. -