Dubai, United Arab Emirates
Salary not specified
Posted
Full-time
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Job Description

Boutique Manager – Luxury Jewellery Location: Dubai Industry: Luxury Jewellery Role: Boutique Manager Role Overview We are looking for an experienced Boutique Manager with a strong background in luxury jewellery retail to lead the day-to-day operations and commercial performance of a prestigious jewellery boutique. The ideal candidate will bring a proven track record in luxury jewellery sales, team leadership, clienteling, and, most importantly, an extensive established database of HNW/UHNW clients and strong relationships within the luxury jewellery market. Key Responsibilities - Lead the overall operations and commercial performance of the boutique, ensuring achievement of sales and profitability targets. - Drive high-value luxury jewellery sales through strong clienteling, relationship management, and personalised customer engagement. - Leverage and actively develop an extensive personal client database, particularly HNW/UHNW clientele, VIPs, collectors, and luxury consumers. - Build long-term relationships with existing and prospective clients to drive repeat business, referrals, and private appointments. - Proactively conduct client outreach, follow-ups, private viewings, trunk shows, and VIP events. - Manage the complete client journey, ensuring exceptional and highly personalised service aligned with luxury brand standards. - Lead, coach, and motivate the boutique team to consistently deliver outstanding sales and customer service performance. - Monitor boutique KPIs including sales, conversion, average transaction value, client retention, and individual/team performance. - Ensure effective product presentation, visual merchandising, stock management, and compliance with boutique procedures. - Develop strong relationships with key clients, stylists, personal shoppers, VIP networks, and other relevant luxury market stakeholders. - Work closely with the wider commercial, marketing, merchandising, and operations teams to maximise boutique performance. - Represent the brand at VIP events, exhibitions, private appointments, and other client engagement activities. - Maintain high standards of brand image, boutique presentation, security, and operational excellence.

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United Arab Emirates
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