Store Manager - Etoile La Boutique

As the Store Manager you will lead the boutique to achieve commercial excellence, elevate CRM, and build a high-performing team that embodies the brands spirit within the dynamic environment instore. Key Responsibilities: Sales Achievement - Conduct sales analysis, follow up on market trends and monitor the competition’s activity - Propose ways to improve the business: store merchandizing, opening hours, product mix - Produce quantitative and qualitative sales report - Be present on the shop floor to generate sales and handle VIP customers Customer Service - Identify customer potential needs and use initiatives to meet those needs - Ensure consistency in customer service delivered and handle all complaints - Ensure building, maintaining and using the customer database Stock Management - Enter all received goods and ensure stock control and proper record of all stock movements - Supervise the replenishment process to avoid and report any over stock along with the suggested corrective action - Prepare for the inventory General Operations - Coordinate with the back office, suppliers, logistics, marketing and merchandizing team regards of new launches, in store animation or renovation and provide feedback accordingly - Follow up on different issues with Mall Management such as mall promotions, permits, and security - Monitor customer movement into the shop and detect any theft or violation - Acquire product knowledge to create product awareness to the customer and monitor inventory and stock availability - Check sales figures, assist in pricing adjustments - Organize shop layout, merchandise and display items effectively on shelves - Decorate and animate window displays as per the brand standards and guidelines - Conduct regular checks on the organization and cleanliness of the stockroom and shelves - Ensure staff compliance and proper implementation of procedures - Ensure smooth and effective running of daily activities Merchandising - Maintain high standards of Visual Merchandising housekeeping in terms of cleanness, display, lighting and stock rotation - Implement all merchandising as per the brand’s visual merchandising guidelines - Conduct daily walkthroughs to check presentation standards People Management - Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff - Can be involved in the recruitment process of Shop Staff and Sales Executives within the domain - Manage, engage and delegate the responsibilities of the team reporting to him/her - Conduct the appraisal and assessment of own team members - Responsible for coaching and training own team members Communication with different departments - Reconcile daily reports with Accounting Department - Ascertain proper labeling and receipt of shipments with PSAS Department - Ensure accurate figures on POS system with IT department as well as proper running of finger scan machine with HR Department Communication with Retail Manager - Prepare, discuss and set staff monthly objectives - Supervise stock transfers and present monthly feedback on product movement - Discuss staff-related issues such as annual leave, confirmations and ensure proper adherence to policies in practice - Assist in the Development of a succession plan for the Boutique and report on staff performance and progress - Provide relevant reports on periodic sales and stock movements to assist in buying/buying reviews if necessary Your Profile: - Proven experience managing a luxury retail boutique for at least 3 years, ideally in luxury evening wear and dresses. - Strong leadership, business acumen, and passion for delivering world class customer experiences. - Deep understanding of CRM, luxury clientele and evolving luxury retail trends. - Excellent communication, people management, and problem-solving skills.