Associate, Brokerage Business, Wealth Management

Position Description We are currently seeking a high caliber professional to join our team as Assistance Manager / Manager, Brokerage Business under the Call center, Wealth Management. This is an expanding role designed to enhance our customer service and sales operations , with a strong emphasis on supporting the growing demand for new product services. The candidate will play a pivotal role in delivering seamless client experiences and operational excellence in this fast-evolving space. Key Areas of Responsibilities - Services - Handle customer enquiries by phone or email relating to general enquiry, products / service launch, stock trading and any service requests by clients. - Sales - Support the account opening process, including Know Your Client (KYC) procedures and risk disclosure. Manage the client lifecycle post-account opening, including but not limited to order placements, fund transactions, and regular account reviews. - Collaborate with internal teams to support the rollout and enhancement of virtual asset trading platforms, ensuring compliance and client readiness. - Assist in the development and testing of Omni-channel services and / or AI chatbots to improve customer interactions. - Conduct daily reporting, start/end of day processes, and system checks to ensure smooth operations. - Perform outbound calls in-relation to sales, services, compliance and audit initiatives. - Participate in system testing to ensure ongoing functionality and efficiency. - Support ad-hoc job duties or projects as assigned by team lead. Requirements - Degree or above in Business / Finance discipline with minimum 3 year’s working experience in a call center within the financial industry is preferred. - Experience in Omni-channel solutions, AI chatbot development, or exposure to virtual asset products and platforms is highly preferred. - Attained relevant SFC licenses for carrying out Type 1 & Type 2 regulated activities; IIQE is a plus. - Strong customer service mindset with high dedication to service excellence. Exceptional communication, interpersonal, and problem-solving skills with both external and internal parties. - Solid understanding of securities trading and wealth management financial products, with growing knowledge of virtual asset offerings. - Proficient in written and spoken English and Chinese ; fluency in Mandarin is a must. - Ability to work effectively under pressure and collaborate as a team player. - Candidates with more experience will be considered for a Senior Manager role.

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