TL - Admissions

Job Title: Team Lead – Admissions Location: Onsite – Bengaluru, Karnataka Experience: 4+ Years Employment Type: Full-Time About Us 21K School is a global online school providing flexible, future-ready education to students across 70+ countries. We focus on personalised learning, innovative teaching methodologies, and preparing students for a rapidly changing world. Our mission is to make quality education accessible, flexible, and engaging for learners globally. With a growing international student community, 21K School offers an inclusive, collaborative, and growth-oriented work culture where employees can take ownership, drive results, and contribute to meaningful outcomes in education. Why join 21K School? - Work with a growing global EdTech organisation. - Work from our Bangalore office. - Lead and manage an admissions-focused sales team. - Interact with parents and students from diverse backgrounds. - Performance-driven and collaborative work culture. - Opportunity for career growth and leadership development. - Performance-based incentives. Position Summary The Team Lead – Admissions will be responsible for leading and managing the Admissions Sales team, driving lead conversions, achieving revenue targets, and ensuring a high-quality counselling experience for prospective parents and students. The role requires strong sales leadership, team management, performance tracking, coaching, stakeholder management, and target ownership. The ideal candidate should have 4+ years of sales experience, including at least 2 years of experience managing a Sales/Admissions team. Key stakeholders: Admissions Counsellors, Sales Team, Marketing Team, Academic Team, Operations Team, Finance Team, and Parents/Prospective Students. Key Responsibilities - Lead, manage, and motivate the Admissions/Sales team to achieve daily, monthly, and quarterly targets. - Monitor individual and team performance against lead conversion, enrolment, and revenue targets. - Conduct daily team huddles and performance reviews to track pipeline, follow-ups, conversions, and key challenges. - Allocate and monitor leads effectively to ensure maximum utilisation and conversion opportunities. - Coach and mentor team members on consultative selling, counselling, objection handling, follow-ups, and closing techniques. - Conduct regular call audits and provide constructive feedback to improve counselling quality and conversion performance. - Track the complete sales funnel from lead generation and counselling to application and final enrolment. - Identify performance gaps and implement action plans to improve individual and team productivity. - Handle escalations from prospective parents and support the team in resolving complex sales or admission-related concerns. - Work closely with Marketing to provide feedback on lead quality, campaign performance, and lead generation requirements. - Coordinate with Academic, Operations, Finance, and Customer Support teams to ensure a smooth admission and enrolment experience. - Prepare and maintain accurate sales MIS, dashboards, and performance reports using Google Sheets/Excel. - Analyse sales data, conversion trends, and team performance to identify opportunities for improvement. - Ensure CRM hygiene, timely lead updates, follow-ups, and accurate pipeline management. - Drive a strong performance-oriented and customer-centric culture within the team. - Take ownership of achieving assigned admission and revenue targets. Key Deliverables - Achievement of monthly and quarterly admission and revenue targets. - Consistent improvement in team productivity and conversion rates. - Effective lead allocation, follow-up, and pipeline management. - Strong counselling quality and objection-handling performance. - Regular coaching and performance improvement of team members. - Accurate and timely CRM and MIS updates. - Effective resolution of escalated parent queries. - Improved lead-to-enrolment conversion. - Strong collaboration with cross-functional teams. - Overall contribution towards Admissions and Revenue growth. Preferred Qualifications - Educational Qualification: Any Graduate / Bachelor’s Degree. - Experience: Minimum 4+ years of experience in Sales, with at least 2+ years of experience as a Sales Team Lead / Admissions Team Lead / similar leadership role. - Experience managing and mentoring a sales or admissions team. - Strong understanding of sales funnels, lead management, conversion, and revenue generation. - Excellent verbal and written communication skills. - Strong negotiation, persuasion, objection-handling, and relationship-building skills. - Good knowledge of Google Sheets, Microsoft Excel, PowerPoint, and CRM systems. - Strong analytical and problem-solving skills with the ability to interpret sales data and performance metrics. - Strong team management, coaching, and stakeholder management abilities. - Experience in EdTech, Education, Admissions, B2C Sales, or Inside Sales will be an added advantage. - Candidates with a strong target-oriented and performance-driven approach are preferred. KPIs - Monthly and quarterly admission targets achieved. - Revenue target achievement. - Lead-to-counselling conversion rate. - Counselling-to-enrolment conversion rate. - Team productivity and individual target achievement. - Lead follow-up and response turnaround time. - Sales pipeline and lead ageing. - CRM data accuracy and compliance. - Call quality and counselling performance. - Team attrition, engagement, and performance improvement. - Customer/parent experience and escalation resolution. Why Join Us - Onsite opportunity in Bangalore. - Performance-based incentives. - Leadership opportunity in a growing global EdTech organization. - Opportunity to lead and develop a high-performing admissions team. - Exposure to parents and students from diverse geographies. - Structured learning and career growth opportunities. - Performance-driven and collaborative work environment. - Opportunity to contribute directly to the organization's admissions and revenue growth.

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