Client Advisor

Responsibilities (or Mission) SALES - Consistently achieve/exceed monthly and yearly turnover and KPI’s targets set by Boutique Manager and management. - Support in achieving/exceeding Boutique overall target - Actively participate to the briefings and contribute to the development of the Boutique performance. - Welcome and handle customers’ requests, lead and manage all steps of the sale following Panerai Selling Ceremony. - Identify high-potential sales lead, perform targeted and diligent follow up to generate product selling opportunities. - Identify and customer’s needs to suggest and promote products accordingly. BRAND & PRODUCTS KNOWLEDGE - Know the Maison’s products, their availabilities, the delivery status, the brand’s DNA and history and be able to share it with customers. - Develop a good understanding of competition and luxury industry through self-learning and trainings. - Actively participate to all brand’s training sessions. BOUTIQUE OPERATIONS & MAINTENANCE - As brand ambassador, always show an impeccable presentation, according to our guidelines. - Understand and comply with all policies and procedures established by the company (security, inventory, products delivery…). - Manage the boutique’s daily business (boutique opening/closing, inventory, repairs process…). - Participate in maintaining excellent boutique appearance in accordance with exterior and interior boutique environment guidelines (grooming, visual merchandising…). - Assist with special projects when needed. CLIENT RELATIONSHIP MANAGEMENT - Contribute to the development of Boutique database by consistently and accurately capturing prospects/customers data for follow up and relationship building, meet individual KPI’s targets. - Develop and manage the attributed client portfolio by cultivating new and existing relationships through exceptional service and other Panerai CRM initiatives. - Applies CRM relational strategy as per Headquarters’ guidelines - Assist Boutique Manager in developing CRM action plans and participate boutique or off-site events. CUSTOMERS SERVICE - Provide excellent client experience by maintaining the highest degree of product knowledge, professionalism and courtesy during and after the sale. - Ensure seamless customers experience when handling SAV requests - Ensure customers’ requests are followed up and solved in due time (call back…). - Client Advisor can perform other duties as determined by Boutique Manager.

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