Job Description
Work Dynamics - Integrated Facilities Management Accountabilities Operations - Assist with VIP’s arrival - Manage the concierge counter and all enquires - Manage calls - Log all feedback and follow through until case is satisfactorily resolved - Handle complaints and deploy facilities team support - Use the Visitor Management System to pre-register guests / visitors - Book and manage meeting rooms (setup, cleanliness, AV etc.) - Event coordination - Generate concierge reports - Assist and deploy Butler Services - Assist Helpdesk as and when needed - Ad hoc tasks that may be assigned as when needed Reporting - Responsible for documenting all Facilities user communication (Complains, Feedback. Etc.) - Responsible for Call Log reports - Responsible for Meeting Room reports - Responsible for Event Reports - Ensure escalated issues are reported to manager immediately - Other reports and activities assigned by the manager Key Result Areas/ Competencies - Ability to work under pressure efficiently - Proactive and solution oriented, friendly with assertive and personable nature - Demonstrate initiative and able to work in a team-based environment with plenty of movement - Experience in using Microsoft Excel and Word - Decorous and Diplomatic Required Qualifications & Experience - Experience in the service industry - Able to multitask with good time management skills - Good relationship building skills - Strong written and oral communication skills - Fluent speaking and written English are required - Minimum Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent - Prior experience with any global airlines and leading hotels preferred. Experience in concierge service an added advantage - Service oriented, strong sense of urgency, pleasant and approachable disposition with a sense of self achievement and a winning attitude
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