Job Description
Experience: 3-9 Years Role: Production Support Analyst Key Skills Technically sound in AS400 platform & RPG/LE, CL/LE, COBOL400, SQL and Query400 Experienced with ALDON and IBM RDi change management tools Experienced with BMC Control-M, Splunk and BMC Helix Responsibilities - Perform root cause analysis on application defects and provide solution for remediation. - Prioritize defects and plan for production release based on defect criticality - Perform code development, support end-to-end testing in SIT, UAT and deployment to Production environments during green-zone. - Proactively looking at areas of improvement to improve system resiliency and performance to scale to volumes - Maintain production stability by ensuring deployments have completed the necessary risk and impact assessments. - Communicate in a clear, concise, and timely manner to stakeholders with respect to application related issues or queries. - Assist production level 2 support with incident investigations, root cause analysis and feasibility of recovery approach as and when required. This includes after office hours or weekend support on a need basis. - Comply to established SDM guidelines, processes, and IT policies. - Share production defect support learning outcomes with internal teams to improve quality and minimize future defects of application delivery - Ensure application documentation is properly updated for each production release Requirements Education: - Bachelors’ Degree in Computer Science or related field. - 3 or more years’ of production support experience across multiple technologies / platform Essential - Strong troubleshooting, analytical and problem-solving skills - Strong written, oral communication skills and able to manage stakeholders / user / vendor - Ability to easily adopt to any technology / environment - Able to work independently with minimal supervision - Preferably with knowledge in payments domain such as remittances (MT/MX/ISO20022 SWIFT message formats), cross-border payments and overseas local payments such as CNAPS, RENTAS, RTGS, Bahtnet, CITAD and BI-RTGS. - Knowledge in ITIL areas of incident and problem management.
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