Senior Production Support Specialist(Java)

Job description: Position summary: Primarily to provide production BAU support for eNETS system (including after office support and activation on a rotation basis). Key responsibilities: - Responsible for primary application support, problem tracking, diagnosis, replications, troubleshooting, and resolution of client problems. Coordinate with Application Development team for support and resolution of issues. - Provide support based on phone requests during designated hours of operation as specified in the Support Plan. This will include after office hours support and activation on a rotation basis from Data Centre. - Determine type of issue by First level support & perform second Level investigation support (data, application use, procedure and/or process, system, network, etc.) and route help desk tickets to the group responsible for the successful resolution. - Track helpdesk tickets to identify technical issues and either resolve those issues or escalate them to the responsible party (i.e.: identify server, network, or database issues and reassign to the appropriate team). - Gather and analyze data metrics to provide trend analysis report as part of capacity management to ensure system performance is sustainable & recommend action plans for expansion. - Perform technical evaluation of requests from help desk tickets and operational departments and participate in defining requirements from a technical viewpoint. - Perform weekly statistical extraction for trend analysis, support application enhancement deployment ,compliance tasks such as key renewal & Infrastructure upgrade support. - Perform other adhoc tasks assigned by team leader when appropriate for instance specific monitoring for key merchants promotion. Requirements: QUALIFICATIONS Degree in IT or other related discipline. EXPERIENCE - Minimum related experience of not less than 5 years in the production support environment and prefer to possess the below technical skills - Programming Language: Java – J2EE Platform - Java technologies: J2EE (Servlets, JSP, JavaBeans), J2SE (JFC/Swing, SWT), JDBC, JavaMail, Jakarta Struts Framework, Spring Framework, Hibernate, Jasper Reports, JOOReports, Java Comm API, JMS, EJB - Java IDE's: Open JDK1.8,  Eclipse for Java, Visual Age for Java, NetBeans, JBuilder - Application servers: JBOSS EAP 7.X, Jakarta Tomcat, JBCS 2.4.37, Blazix - Other Softwares: MS Office, Open Office, ELK, Zabbix, Bash Scripting. - Database: Oracle 19C, MySQL 5.7/8x. Proficient in SQL scripts to support data extraction/statistics & adhoc queries - Operating Systems: Linux(RHEL 7),  MS Windows 2012/2016 COMPETENCIES  - Good communication and interpersonal skills. - Good analytical and problem-solving skills who can analyze issues holistically and propose a solution. - A team player who can assist team members when needed. - Able to anticipate customers’ need within own area of work and partner with customers to achieve win-win situation. - Strong knowledge and hands-on experience in SQL scripts and Bash scripting is an added advantage.

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