Business Excellence Executive - Automotive - UAEN Only

KEY DUTIES AND RESPONSIBILITIES: • Support the planning, coordination, and execution of business projects while ensuring timelines and deliverables are achieved. • Support process modeling facilitation, process optimization, and workflow improvement initiatives across business operations, with Process Modeling and Project Management treated as core and primary responsibilities of the role. • Assist cross-functional teams in addressing operational challenges and implementing process improvements and best practices. • Coordinate with Sales and Aftersales to ensure compliance with company policies, operational standards, and brand guidelines. • Monitor and analyze dealership KPIs and operational performance metrics, identifying trends and recommending improvement opportunities. • Support the enhancement of dealership operations, including inventory management, customer experience, and service quality standards. • Collect, analyze, and interpret operational data to identify risks, opportunities, and areas for operational improvement. • Prepare regular management reports, dashboards, and business updates supported by analytical insights and recommendations. • Assist in maintaining and improving reporting tools, dashboards, and operational tracking systems to enhance data visibility and decision-making. • Ensure the accuracy and integrity of operational, sales, and service reporting processes. • Support project planning activities, including defining project scope, objectives, timelines, and stakeholder requirements. • Track project progress and escalate any risks, delays, or deviations from agreed objectives to management. • Assist in the implementation of digital and operational solutions aimed at improving operational efficiency and customer journey experience. • Review and verify contracts, documentation, and operational paperwork to ensure compliance with legal, company, and brand requirements. • Support the monitoring and maintenance of Service Level Agreements (SLAs) and operational compliance metrics. • Promote adherence to service standards and the use of genuine parts across operational activities. • Engage and coordinate with OEM stakeholders while supporting operational alignment, reporting requirements, and business initiatives. • Act as a liaison between departments to facilitate effective communication, coordination, and workflow management. • Foster a culture of collaboration, accountability, and continuous improvement across teams. • Demonstrate strong capability to manage multiple concurrent priorities and dynamic business requirements within a fast-paced environment. • Provide administrative and operational support to ensure the smooth execution of daily business activities. • Uphold company values, maintain professionalism, and exercise sound judgment in all business interactions and decisions. • Perform any additional duties assigned by management in line with business requirements and operational needs. WORK EXPERIENCE: • Minimum of 1–3 years of relevant experience in business operations, operational support, process improvement, process modeling, or project coordination, preferably within the automotive industry or a similar fast-paced environment. • Experience in dealership operations, performance reporting, KPI analysis, or cross-functional coordination will be considered an advantage. • Experience in engaging and managing interactions with OEM stakeholders is required. • Candidate must demonstrate strong capability to manage multiple concurrent priorities and dynamic business requirements in a fast-paced environment. EDUCATIONAL QUALIFICATION: • Bachelor’s degree in Business Administration, IT, or a related field. • Additional certifications in operations management, business analytics, project management, process modeling, BPMN, or process improvement would be an added advantage. STRONGLY PREFERRED SKILLS: • Project Management tools (e.g., JIRA). • BPMN/process modelling tools (e.g., IBM Blueworks). • Power BI and similar analytics/reporting tools. • Advanced PowerPoint and executive-level presentation skills.

• Business Excellence MANAGER

  Dubai, Dubai, United Arab Emirates

• Business Excellence MANAGER

  Abu Dhabi Emirate, United Arab Emirates

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• Business Excellence MANAGER

  Abu Dhabi Emirate, United Arab Emirates

• Business Excellence MANAGER

  Abu Dhabi Emirate, United Arab Emirates

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