Senior Manager – Business Excellence

Modon
Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Salary not specified
Posted
Full-time
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Job Description

Job Purpose The Senior Manager – Business Excellence is responsible for driving the Group’s Business Excellence Framework, ensuring effective governance, policy management, and process architecture across all subsidiaries. The role leads end-to-end process transformation and continuous improvement initiatives, partnering with business and Digital & Technology teams to deliver AI-enabled and data-driven operational improvements. It also ensures compliance with governance standards, enhances organizational performance through KPI monitoring, and builds a culture of operational excellence, capability development, and innovation across the Group. Roles, Responsibilities, Duties Governance, Policy & Framework Stewardship - Develop, maintain, and continuously improve the Business Excellence Framework to drive the adoption of quality management systems across the Group and its subsidiaries, including the corporate governance framework, policies, and process architecture. - Act as the custodian of all Group policies, standards, governance frameworks, Delegation of Authority (DoA), processes, methodologies, and tools (including ARIS). - Serve as a trusted advisor to Divisions and Segments in the development and improvement of policies, processes, Standard Operating Procedures (SOPs), and SLA frameworks. - Ensure all governance documentation is current, accessible, and aligned with regulatory requirements, organisational strategy, and best practice standards. Process Transformation - Lead the identification, assessment, and prioritisation of process transformation across business functions, with a focus on processes that are high-volume, rule-based, or data-intensive. - Develop and maintain a Group-wide process transformation use case pipeline — working collaboratively with business units to surface transformation opportunities and translating them into structured problem statements and solution briefs. - Partner closely with the Digital & Technology (D&T) function to co-design, pilot, and scale AI-powered process transformation, ensuring business requirements are clearly defined and outcomes are measurable. - Drive the end-to-end delivery of process transformation initiatives from discovery and design through to implementation and adoption, bridging the gap between business needs and technology execution. Continuous Improvement & Performance - Lead and support continuous improvement initiatives across departments, involving employees in process optimisation and enhancing organisational effectiveness. - Ensure regular monitoring and reporting on process-specific KPIs and targets to drive compliance, performance, and improvement. - Establish and execute a programme of stakeholder surveys to gain insights, analyse data, and implement improvements based on feedback. - Develop and deliver training programmes to equip employees with the skills needed to drive continuous improvement, adopt new tools, and sustain business excellence — including building foundational AI literacy across the organisation. Stakeholder Engagement & Recognition - Develop and maintain strong relationships with external partners, vendors, and service providers to support Group operations and stay abreast of industry developments. - Develop and implement a programme to recognise and reward external achievements and best practice benchmarking. Qualification: - Bachelor’s degree in Business, Engineering, Information Systems, or related field (Master’s preferred) - 8–12 years’ experience in business excellence, process transformation, or operational strategy - Proven experience in process transformation and digital technologies (AI, RPA, GenAI, process mining) - Strong exposure to governance frameworks, ISO standards, policy management, and DoA structures - Lean Six Sigma Green Belt (or higher) or equivalent certification preferred Experience and Competencies: - Strong strategic thinking with execution focus - Advanced analytical and problem-solving capability - Excellent communication and stakeholder influence skills - Experience in cross-functional and digital transformation environments - Ability to translate complex technical concepts into business outcomes - Strong change management and transformation leadership capability - Comfortable working in ambiguity with strong systems thinking mindset

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