Assistant Manager - People & Culture

Job Purpose: The P&C plays a key role in enabling a high-performing, agile, and future-ready workforce across Americana Restaurants. Working closely with business leaders and P&C COEs, the role focuses on translating people priorities into practical, business-relevant actions, ensuring that talent, performance, and engagement initiatives drive measurable impact on leadership effectiveness and organizational outcomes. The role combines strong execution discipline with a forward-looking approach, leveraging data, digital tools, and AI-enabled solutions to enhance decision-making, improve efficiency, and strengthen the overall people and manager experience. Key Responsibilities: 1. Business Partnership & Manager Effectiveness - Partner with business leaders to translate people priorities into practical, on-the-ground actions. - Enable managers to effectively lead teams through goal setting, feedback, and performance conversations. - Support real-time decision-making on people matters, balancing business needs with governance and fairness. - Reinforce a culture of ownership, accountability, and performance excellence. 2. Talent & Performance Execution - Drive execution of talent and performance processes including OPR, performance cycles, IDPs, and succession planning. - Ensure quality of talent discussions and meaningful development planning, not just process completion. - Support managers in embedding development actions within day-to-day work. - Provide insights on capability gaps, performance trends, and leadership readiness. 3. Workforce Planning & Talent Flow - Support workforce planning aligned to business priorities, organizational structure, and cost considerations. - Enable effective hiring and internal mobility in partnership with Talent Acquisition. - Monitor talent pipeline strength and movement across roles and markets. 4. People Experience & Engagement - Support creation of a positive and high-performing work environment through strong manager practices. - Ensure engagement initiatives translate into visible actions and measurable outcomes. - Act as a point of contact for people relations matters, ensuring fair and timely resolution. - Reinforce organizational values through consistent behaviors and decisions. 5. Operational Excellence & Process Improvement - Ensure smooth execution of core people processes (onboarding, transfers, promotions, exits) - Focus on simplifying processes and improving people and manager experience. - Maintain accuracy and integrity of data within HR systems. - Identify opportunities to streamline workflows and reduce friction points. 6. Data, Insights & AI Enablement - Use people data to identify trends and provide actionable insights to business leaders. - Leverage AI-enabled tools to enhance reporting, identify patterns, and improve speed of decision-making. - Support a shift from reactive reporting to forward-looking insights (e.g., attrition risk, talent gaps) - Ensure data quality and responsible use of analytics. 7. Digital & Continuous Improvement - Drive adoption of digital tools, automation, and AI solutions across P&C processes. - Identify opportunities to improve efficiency, reduce manual effort, and enhance turnaround time. - Support implementation of scalable, tech-enabled people solutions across markets. - Promote a mindset of continuous improvement and innovation. 8. Change & Adoption - Support rollout of enterprise initiatives and transformation programs. - Drive adoption through clear communication, manager alignment, and follow-through. - Ensure initiatives are embedded into day-to-day ways of working. Qualifications & Experience: - Bachelor’s degree in Human Resources, Business Administration. - 6–8 years of experience in HR Business Partnering. - Experience working with multi-unit, frontline, or operational environments such as retail, hospitality, or restaurants is preferred . - Familiarity with HR systems (preferably Oracle HCM) is desirable. - Experience working in multi-market or large operational organizations is an advantage. Key Skills: - Business partnering and stakeholder engagement. - Ability to translate strategy into practical execution. - Data-driven thinking and analytical capability. - Strong problem-solving and decision-making skills. - Process improvement and operational excellence mindset. - Ability to leverage digital tools and AI-enabled solutions. - Strong planning, organization, and execution discipline. - Ability to manage multiple priorities in a fast-paced environment.

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