Director of Operations

About the Role: We are seeking an experienced and dynamic Director of Operations to oversee the day-to-day operations of a luxury 5-star hotel, ensuring exceptional service standards, operational excellence, and a consistently outstanding guest experience. The ideal candidate will have a strong Food & Beverage and Culinary background, with proven experience leading complex F&B operations, while also demonstrating a solid understanding of Rooms Division and other key hotel departments. Key Responsibilities: - Oversee the daily operations of the hotel, ensuring seamless coordination across all operational departments. - Provide strategic and operational leadership to F&B, Culinary, Rooms, and other guest-facing departments. - Take a strong leadership role in Food & Beverage and Culinary operations, ensuring exceptional quality, service standards, profitability, and guest satisfaction. - Drive operational excellence across restaurants, bars, banqueting, room service, and culinary operations. - Ensure all departments consistently deliver the standards expected of a luxury 5-star property. - Monitor operational performance, revenue, profitability, quality, and guest satisfaction across the hotel. - Develop and implement operational strategies and initiatives in line with the hotel's business objectives. - Collaborate with the senior management on budgeting, forecasting, business planning, and performance improvement. - Maintain strong knowledge and oversight of Front Office, Housekeeping, Engineering, Spa, Security, and other hotel operations, ensuring effective cross-departmental coordination. - Monitor guest feedback and service recovery initiatives, ensuring concerns are addressed promptly and professionally. - Lead, coach, and develop department heads and operational teams, fostering a culture of accountability, collaboration, and continuous improvement. - Ensure compliance with hotel policies, brand standards, health and safety regulations, HACCP, and other applicable requirements. - Identify opportunities to improve operational efficiency, service quality, revenue generation, and guest experiences. - Support the planning and execution of VIP arrivals, special events, functions, and high-profile hotel activities. - Maintain strong relationships with key guests, owners, stakeholders, and business partners. - Support the successful planning, development, and execution of pre-opening projects across the company’s hospitality portfolio, ensuring alignment with brand standards, operational objectives, and project timelines. Candidate Requirements: - Minimum 8–10 years of progressive hotel operations experience, preferably within luxury 5-star hotels. - Strong background in Food & Beverage and Culinary operations, with substantial experience overseeing restaurants, bars, banqueting, and/or large-scale culinary operations. - Previous experience at Director of Operations, Director of F&B, Executive Assistant Manager, or a similar senior leadership level. - Comprehensive understanding of overall hotel operations, including Rooms Division and other key departments. - Strong commercial acumen with proven experience in budgeting, forecasting, cost control, and driving profitability. - Proven experience in leading pre-opening projects within luxury or upscale hospitality environments. - Excellent leadership, communication, and people-management skills. - Strong understanding of luxury service standards and guest experience. - Proven ability to lead large, multicultural teams and work effectively in a fast-paced luxury hospitality environment. - Excellent problem-solving, decision-making, and organizational skills. - Bachelor's degree or relevant hospitality qualification is preferred. - International luxury hotel experience is highly desirable.

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