Job Description
After Sales Job Purpose To control and optimize workshop operations by effectively allocating jobs, monitoring work progress, and ensuring maximum productivity, efficiency and on-time vehicle delivery while maintaining high service quality and customer satisfaction. Job Role Key Functional Responsibilities - Support with maximizing workshop productivity, efficiency, and overall utilization by monitoring daily flat‑rate hours, technician loading and available capacity. - Track & record labor hours, time controls, service remarks, and required reports within the Dealer Management System (DMS) to ensure proper documentation and workflow tracking. - Prepare and update daily job allocation sheets, compute available hours and track workshop vehicle inventory status. - Ensure optimal use of workshop bays, tools and equipment while preventing non‑productive bay occupancy. - Assign Repair Orders (ROs) based on technician skill level and capability, ensuring accurate time on/off recording, correct operation codes and proper labor charging. - Track work‑in‑progress (WIP) to ensure timely job completion and adherence to promised delivery times. - Facilitate sublet and bought‑out repairs and manage vehicles pending parts or customer approval. - Coordinate daily with Service Advisors on WIP status and support customer approval for additional work. - Track technician performance, time utilization and identify training needs to support development. - Promote professional treatment of technicians and report operational or safety risks to management. - Support with ensuring adherence to workshop safety, cleanliness and operational standards. - Provide accurate productivity, performance and utilization reports to management. Job Requirements Education - Diploma in Automotive Service Technology or Auto Electrical Technology or any relevant field. - 0 - 2 Experience in automotive diagnostics, servicing and repairs or any relevant field.
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