Customer Service Representative

Reportage Properties LLC
Abu Dhabi Emirate, United Arab Emirates
Salary not specified
Posted
Full-time
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Job Description

About us: We are a leading real estate development company, recognized for delivering exceptional projects globally and setting new benchmarks in the industry. We are seeking a dedicated Customer Service Executive to be the primary point of contact for our clients, ensuring a seamless and positive experience throughout their property journey. This role is crucial in upholding our company's reputation by managing client interactions, resolving issues, and facilitating all post-sale transactional processes with professionalism and efficiency. Key Responsibilities: Client Transaction & Documentation Management: - Prepare, manage, and guide clients through all necessary paperwork, including contracts, registrations, cancellations, transfers, and property handover documents. - Issue No Objection Certificates (NOCs) for resale transactions and mortgage applications. - Ensure all transactions and documentation strictly adhere to company policies and relevant regulatory authorities (e.g., DLD, ADM, ADGM). Customer Inquiry & Relationship Management: - Act as the main liaison for all client inquiries via phone, email, WhatsApp, and in-person meetings. - Provide detailed and accurate information on properties, project updates, and company procedures. - Proactively conduct follow-up communications to gauge client satisfaction and gather feedback for continuous improvement. - Build and maintain strong, long-term client relationships by understanding their needs and providing tailored support. Issue Resolution & Compliance: - Address and resolve client complaints and concerns promptly and effectively. - Liaise with internal departments (Sales, Finance, Legal, Collections) to find solutions and communicate outcomes to clients. - Ensure all customer interactions, issues, and resolutions are accurately logged in the CRM system. Reporting & Cross-Functional Collaboration: - Generate regular reports on client issues, trends, and overall satisfaction for management. - Collaborate seamlessly with internal teams and external authorities to ensure streamlined operations and a unified client experience. - Submit all work to the Customer Care Manager for verification, ensuring accuracy and completeness. Qualifications & Requirements: - Bachelor’s degree in business administration, Marketing, or a related field. - Fresh graduate or up to 3 years of experience in a customer service role. Experience in UAE real estate is a significant advantage. - Language Skills: Fluency in both English and Arabic is required. - Proficiency in CRM software and the MS Office suite. - Real-estate experience *REQUIRED* Key Competencies & Skills: - Exceptional communication and interpersonal skills. - Strong problem-solving and conflict-resolution abilities. - High attention to detail and ability to manage multiple tasks simultaneously. - Customer-oriented with a professional, patient, and empathetic demeanor. - A strong team player who thrives in a collaborative environment. - Adaptable and able to work flexible hours, including weekends if required. What We Offer: - Competitive salary and commission-based incentives. - A dynamic and professional work environment. - Career growth opportunities in a leading real estate firm. If you have the required experience and skills, and you're ready to take on a challenging yet rewarding role, we’d love to hear from you! How to Apply: Send your resume to talent@reportageuae.com with the subject line" Customer Service Specialist."

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About Reportage Properties LLC

Real Estate / Construction / Architecture
Abu Dhabi, United Arab Emirates
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