Desktop Support L1

Company not disclosed

Singapore, Singapore
Salary not specified
Posted
Full-time
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Job Description

Job Responsibilities - Diagnostic Services - Strong knowledge of iMac device - Scan and defragment disk drives - Update virus definitions, scan for spyware - Update system and application drivers - Run battery diagnostics, report on disk drive status - Laptop services including - Re-image laptops (Windows and Mac) - Troubleshoot systems - Training & orientation of laptops, applications - Upgrade laptops (Windows and Mac), memory, and smart devices (Mobile devices). - Asset recovery – computer hardware like spares can be drop off at the Tech Bar. - User awareness services on any of the user request or any new service/application that was launched by client - Perform proactive health check of devices that are brought to Tech Bar by the user - Educate users on other avenues of support available to them (for e.g., chat, self-service etc.) - Provide awareness on any outage or maintenance window that may potentially lead to downtime of service for a user - Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. - Take ownership of customer issues reported and see problems through to resolution. - Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. - Ensure proper recording and closure of all issues. - Provide prompt and accurate feedback to customers. - Prepare accurate and timely reports. - Follow the SLA for issues with respect to the severity.

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