Customer Service Representative

Keolis.MHI
United Arab Emirates
Salary not specified
Posted
Full-time
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Job Description

Date: Sep 4, 2026 Location: Dubaï, AE, 114190 Brand: KEOLIS Contract Type: Permanent contract The missions and activities described below are not exhaustive and may evolve to better suit the needs of Keolis MHI. Main Resposibilities - Promoting and improving customer service excellence. - Conduct customer service satisfaction survey and analyse the needs and expectations of customers. - Cooperate with business partners. - Handle customers’ complaints. - Handle customers’ requirements and enquiries by telephone, fax and email. - Ensure a safe, secure and clean environment for customers and staff. - Ensure the company strategies and quality systems are followed. - Report and solve faults and problems according to company procedure. - Perform and carry out other duties as instructed / directed by the Assistant Manager Customer Experience and Planning & Performance Manager. Key Skills - Proficient in spoken and written English and or Arabic. - Active listening. - Attentive to details and able to multitask. - Good interpersonal and communications skills at all levels. Experience - A minimum of 2 years of work experience in a relevant field. - Strong background in transport or services industry is highly preferable. Educational And Professional Qualifications - Ideally a degree or high diploma holder in any discipline. Job Segment: Customer Service Representative, Performance Management, Customer Service, Human Resources, Quality

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Dubai, United Arab Emirates
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