Customer Service Officer.Injaz - DBC Operations.41.Retail Banking Group

- To ensure that customer experience with Telesales staff teams in UAE and different COE locations is of a superior nature by continuously monitoring calls and providing feedback and related coaching to frontline liners in order to enhance service quality. - To manage the team and ensure that all activities are directed to meeting targets. - To develop and implement strategies and objectives as well as set challenging target and ensure that these targets are achieved. - To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as human resources. - University Graduate (preferably with some finance / banking or math’s component). - Excellent communication skills. - Min 3 years’ experience in a sales / service environmen experience in an add), previous work in a role of Quality Assurance or Service Quality is an added advantage as well. - Proven excellent listening skills. - Analytical and conscious to detail. - Computer literate. - Positive attitude. - Full knowledge of banks products, process and system information.

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