Head of Key Account Management

Job description: Key Responsibilities - Sets plans to manage key customers and partners. Work with key accounts to formulate strategies outlining plans on how relationship develop. - Implements business plans, Service Level Agreement, monitoring and exploring opportunities throughout the year, and reporting progress at predefined intervals to key stakeholders. - Positions and develops the various market segments and position CEVA Logistics as one of the key players. - Secure approved/ Preferred vendor status from Key account. - Consolidate and update customer knowledge (decision makers, influencers, volume potential, incumbents, industry challenges/opportunities, strategic expectation) and CEVA Logistics performances - Develop CEVA Logistics market share and profitability through customer's operations across the network. - Develop and implement the sales action plan. - Review CEVA Logistics performance and quality indicators which have been contracted with customer - Plan and monitor growth with the dedicated network sales team aligned with customers flows. Optimize sales awareness and development within network through CRM (Customer Relationship Management). - Lead direct actions with identified customer's interlocutors. - Define operational and pricing procedures and exercise authority over agencies to have them applied. - Plan monthly meeting to pilot growth and sales activities. - Lead global tenders and participate to sign-off with respective operation parties. - Design and present global tenders to customers with supporting CEVA Logistics functions and expertise. - Call on corporate steering committee to arbitrate financial, sales or operational disputes linked to international contract management. - Report on weekly activities in the CRM (Customer Relationship Management) tool

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