Reception Manager

Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates 112 properties in 26 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world. We are currently seeking an experienced Reception Manager to oversee the front-of-house reception and reservations operations for our award-winning lifestyle dining concepts, SUSHISAMBA and Signor Sassi. Both venues are renowned for delivering exceptional dining experiences, vibrant atmospheres, and world-class hospitality to an international clientele. Key Responsibilities: - Lead and inspire the Reception, Hostess, and Reservations team to deliver exceptional guest experiences. - Manage daily reservations, table allocation, waitlists, and seating strategy to maximize covers and revenue. - Build and maintain strong relationships with VIP guests, regular clientele, and hotel partners. - Ensure all guest enquiries, special requests, and complaints are handled professionally and efficiently. - Work closely with Restaurant Managers and Operations to optimize service flow during peak periods. - Maintain exceptional grooming, service standards, and front-of-house presentation. - Coach, train, and develop the reception team to achieve operational excellence. - Monitor reservation trends and prepare reports to improve guest satisfaction and business performance. - Ensure all guests receive positive and professional greeting to the highest standards to exceed the customer's expectations - Handles guest problems and complaints - Manage the reception team working schedules Ideal Candidate: - Minimum 2–3 years' experience in a similar role within luxury restaurants or lifestyle dining concepts. - Strong knowledge of reservation platforms such as SevenRooms, or similar systems. - Proven experience managing high-volume operations and leading multicultural teams. - Excellent communication, guest engagement, and service recovery skills. - Highly organized, commercially aware, and passionate about delivering exceptional guest experiences. - Positive and high energy level - Fluent in English; additional languages such as Italian, Russian, French, Spanish, are an advantage

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