Head of Operations

The Head of Operations will act as a key operational lead and problem solver across haus & haus. The role is responsible for overseeing People Operations, key administrative and operational functions, business risk, supplier contracts and core systems, while supporting haus & haus leadership to resolve escalations and keep cross-departmental operations running smoothly. What You'll Do People Operations & HR - Act as a senior point of support for HR and Admin Managers, providing guidance, setting priorities and conducting performance reviews. - Manage complex employee matters, including formal complaints, labour cases, sensitive offboarding and senior exits. - Oversee HR policies, the Employee Handbook, performance reviews and annual salary reviews. - Support commercial decisions around employee benefits, including medical insurance renewal. - Conduct exit interviews when required and identify trends or improvements. Onboarding Operations - Approve new role requisitions in line with MD approval and agreed salary budgets. - Coordinate tailored induction plans for senior hires. - Ensure operational readiness for new joiners across the business. Facilities, Suppliers & Contracts - Oversee office maintenance, review and approve quotes, and manage escalated supplier or building management issues. - Review and sign off on key maintenance agreements and service contracts. - Maintain oversight of commercial supplier contracts, subscriptions and external business partners. IT & Systems - Manage and support the internal IT lead through regular check-ins and performance reviews. - Help resolve cross-departmental IT and operational issues. - Oversee the implementation and continuous improvement of key operational systems. Culture & Business Operations - Work closely with the Managing Director to track priorities, resolve roadblocks and drive execution. - Oversee internal culture, wellness initiatives, incentives and company events. - Act as a central problem solver, stepping in to resolve operational bottlenecks across the business. - Coordinate with external partners, including business coaches, where required. What You'll Need - Consistent, steady, and level-headed under pressure. - A proactive, pragmatic problem solver who keeps the wheels turning when others are stuck. - Commercially aware with strong attention to financial discipline, contracts, and business risk. - An experienced sounding board capable of handling sensitive employee situations and operational challenges with discretion. - A resourceful, 'Dubai-it' operator who understands local business practices, regulatory frameworks, and fast-paced multicultural environments. - Adaptable and willing to wear many hats; happy to step in and assist across the wider business wherever needed. If you are a hands-on, solutions-focused operator who thrives in a fast-paced environment, we'd love to hear from you.

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