Operations Associate- Fine Jewellery

Role Overview We are seeking a highly organised, detail-oriented and proactive Operations Associate to support the day-to-day operations of a prestigious fine jewellery brand in Abu Dhabi. The role will work closely with the management and client-facing teams to ensure seamless operational processes, accurate inventory management, exceptional client communication and a consistently elevated luxury experience. Key Responsibilities - Day-to-Day Operations: Support the smooth running of daily business operations, coordinating administrative, operational and logistical activities to ensure efficiency and accuracy. - Inventory & Stock Management: Maintain accurate records of fine jewellery inventory, including stock movements, transfers, deliveries, returns and replenishment. Conduct regular stock checks and assist with stock reconciliations and audits. - Client & Online Communication: Manage and respond to client enquiries across email, WhatsApp and other digital channels, ensuring prompt, professional and personalised communication in line with the brand's luxury standards. - Order & Logistics Coordination: Coordinate client orders, deliveries, collections, repairs and returns, liaising with couriers, suppliers and internal stakeholders to ensure a seamless end-to-end process. - Digital & Social Media Support: Assist with the day-to-day management of the brand's digital presence, including social media coordination, content scheduling, product updates and responding to online enquiries where required. - Sales & Client Support: Provide operational support to the sales team, ensuring product information, pricing, availability and client records are accurate and up to date. Assist with client appointments, product preparation and follow-up. - Product Administration: Maintain accurate product databases, pricing information, product descriptions, certificates and documentation, ensuring all records are current and properly organised. - Reporting & Administration: Prepare regular operational, inventory and sales reports and assist management with data entry, documentation, filing and other administrative requirements. - Brand Standards: Uphold the highest standards of presentation, confidentiality, professionalism and attention to detail, ensuring all operational activities reflect the positioning of a premium fine jewellery house. Candidate Profile - 2–4 years' experience in luxury retail, fine jewellery, fashion, hospitality or a similar premium environment. - Strong organisational and administrative skills with exceptional attention to detail. - Experience with inventory or stock management is highly desirable. - Excellent written and verbal communication skills. - Comfortable managing WhatsApp, email and digital client communications. - Good understanding of social media and digital platforms. - Strong Microsoft Office skills, particularly Excel. - Professional, polished and confident when interacting with high-net-worth clients. - Ability to manage multiple priorities in a fast-paced, boutique environment. - Discreet, reliable and highly trustworthy, with an understanding of the importance of confidentiality. - Languages: German, Italian, French, Dutch or Afrikaans - Previous experience within fine jewellery or luxury retail is highly preferred.