Sales & Operations Manager

Company not disclosed

Hong Kong, Hong Kong SAR
HK$50,000.00/mo - HK$70,000.00/mo
Posted
Full-time
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Job Description

Phillip Wain Group is looking for a high-calibre professional to join one of our leading brands. Responsibilities - Drive sales performance and meet/exceed operational and revenue targets. - Lead, coach, and motivate the team to achieve company sales objectives, including but not limited to treatment and attendance performance. - Develop sales strategies and execute action plans for promotions and new treatments. - Ensure excellent customer experience through professional, high-quality service delivery. - Handle customer enquiries, complaints, and escalation cases promptly and effectively. - Build and maintain strong customer relationships to support repeat visits and long-term retention. - Plan, monitor, and improve operational processes to increase efficiency and enhance customer satisfaction. - Support ad-hoc projects and initiatives as required. Requirements: - Minimum 5 years of management experience in the beauty service / aesthetics industry. - Proven track record in sales and achieving targets. - Highly self-motivated with a positive attitude. - Strong leadership skills with excellent communication, interpersonal, and problem-solving abilities. - Immediately available is an advantage.

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