Booking Manager

Company not disclosed

Dubai, Dubai, United Arab Emirates
Salary not specified
Posted
Full-time
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Job Description

Location: Arjan, Dubai, UAE Company: Four Corners Cleaning & Technical Services Employment Type: Full-time Four Corners Cleaning & Technical Services is looking for an experienced Customer Service & Booking Coordinator to join our Dubai office. This is a busy customer-facing and operational role. We are looking for somebody who can confidently manage customer enquiries, phone calls, WhatsApp messages, quotations, follow-ups, bookings and customer records from the first enquiry through to job completion. Key responsabilities: - Answer incoming customer phone calls professionally and promptly - Respond to WhatsApp messages, emails and online customer enquiries - Record every new enquiry accurately - Follow up new leads and existing customer enquiries - Coordinate customer bookings and appointments - Maintain accurate customer and job information - Create, update and manage customer databases - Manage enquiry, quotation, booking and follow-up records - Assist with preparing and sending quotations - Follow up quotations that have not yet been approved - Confirm appointments and communicate booking details with customers - Coordinate information between customers, management and operational teams - Update customers regarding schedules, changes or delays - Maintain organised digital records and filing systems - Track outstanding enquiries and ensure nothing is left unanswered - Support daily office and booking administration - Maintain a high standard of customer service throughout the customer journey - Applicants must have: - Minimum 2 years' work experience in the UAE - Previous experience in customer service, bookings, scheduling, administration, service coordination or operations coordination - Strong telephone communication skills - Strong WhatsApp and written communication skills - Good spoken and written English - Confidence dealing directly with customers - Experience managing customer enquiries and follow-ups - Experience using spreadsheets, databases or CRM systems - Good knowledge of Microsoft Excel or Google Sheets - Strong data-entry accuracy - Good organisational and time-management skills - Ability to manage several enquiries and tasks at the same time - Ability to work independently and take responsibility for follow-ups - Strong attention to detail - Professional and reliable work attitude Preference: Preference will be given to candidates who have previously worked within: - Cleaning services - Maintenance companies - Technical services - Facilities management - Property services - Field-service businesses - Service-based companies managing multiple daily customer bookings Experience within a company where customers regularly contact the office by phone, WhatsApp and email to request quotations and arrange services will be a strong advantage. Skills: Experience with any of the following will be beneficial: - CRM systems - Customer databases - Booking systems - Job scheduling - Appointment scheduling - Lead management - Quotation follow-up - Customer relationship management - Microsoft Excel - Google Sheets - WhatsApp Business - Email management - Digital filing and record keeping Training will be provided on Four Corners' internal systems and processes. Person we are looking for: The successful candidate should be somebody who: - Takes ownership of customer enquiries - Does not need to be constantly reminded to follow up - Is comfortable speaking to customers throughout the day - Can keep accurate records while managing a busy workload - Understands the importance of converting enquiries into confirmed bookings - Notices when something has been missed and takes action - Communicates clearly with customers and colleagues - Can remain organised when several jobs and enquiries are being handled at the same time - Understands that good customer service means following an enquiry through properly, not simply answering the phone Imprortant: Applications will only be considered from candidates with a minimum of 2 years' UAE work experience. Candidates with previous experience in a cleaning, maintenance, facilities management, technical services or similar service-based company will be strongly preferred. Please apply directly through LinkedIn or send your cv to info@fourcorners.ae Your CV must clearly show: - Your UAE work experience - Previous customer service, booking or coordination roles - Industries you have worked in - Experience with bookings, scheduling, databases or CRM systems - Systems and software you have previously used Please do not apply if you do not have at least 2 years of UAE work experience. Only shortlisted candidates whose experience closely matches the role will be contacted.

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