Booking Agent

Hey there! Are you one of those creative minds? A character, a storyteller? Do you want to be part of a globally recognized brand that has been entertaining for over 100 years? Join the audition and start scripting your own story at Paramount Hotels Dubai! Job Purpose: - Responsible for accurately and impartially handling high volumes of sales and service queries in a courteous and efficient manner. These queries will be handled through different channels such as telephone, fax, and email. - To represent the company by following the standard operating procedures set by the organization - Proactively sell and upsell all products and services within the property - Handle queries through telephone, fax, and email - Make reservations for customers based on their various requirements - Provide support to customers who may need to amend or cancel a reservation - Prepares letters of confirmation - Maximizing sales, as well assisting guests Internal/External and future customers by offering the highest level of customer service - Perform all related tasks to the above position i.e.: filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks Qualifications & Experience: - Minimum 1 year of Reservations experience in a luxury 5-star hotel. - Previous experience working in a multicultural environment. - Knowledge of Opera PMS is required. - Proficient in Microsoft Office applications. - Bachelor's degree in Business Administration or a related field is preferred. - Strong communication and interpersonal skills.